At a Glance
- Tasks: Manage VIP ticketing for exciting tours and events, maximising sales and enhancing customer experiences.
- Company: Join Live Nation, the global leader in live entertainment and ticketing.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be part of the action, working with top artists and making unforgettable experiences for fans.
- Qualifications: Strong numeracy, organisational skills, and experience in ticketing or event management.
The predicted salary is between 36000 - 60000 £ per year.
Role Description
VIP Nation is a department of Live Nation which provides VIP package solutions to tours, festivals and special events. Reporting to the Director of Ticketing, VIP Nation (International Touring), you will be responsible for ticketing aspects of the VIP package build across arena and stadium tours in the regions.
Job Summary
Company: Live Nation
Department: VIP Nation Europe
Location: Farringdon, London
Reports to: Director of Ticketing
Working Hours: Full time
Contract Type: Permanent
Role starting: Jan 2026
Responsibilities
- Manage all aspects of the VIP product set‑up.
- Manage end‑to‑end event ticketing for a variety of tours, including liaising with promoters and ticket agents, manifesting shows, managing allocations, maximising ticket sales and reconciling events.
- Prepare and confirm all necessary tour details for on‑sale, including routing and dates, schedules, ticket limits, age restrictions, pricing and fee structures.
- Request ticket holds and liaise with local promoter teams to approve locations in all cities for all VIP packages.
- Complete set‑up forms, oversee ticket pricing charts for tours and check on correctness of all points of sale.
- Collate sales data from Ticketmaster UK, other UK and European / worldwide ticket vendors.
- Administer events in EOS (our in‑house event operating system), manage inventory and allocations.
- Distribute sales reports on agreed schedule to VIP Nation, LN Ticketing, Promoters, Agents and Artist Management.
- Ensure VIP online visibility to consumers across all ticket platforms.
- Ensure VIP packages are available to purchase for all pre‑sales and public on‑sales, across multiple on‑sale schedules, cities and time‑zones.
- Obtain official tour visual assets, adapt and edit to fit our web and social media needs, gaining approval with local marketing/artist management/agent teams.
- Creating VIP Nation tour webpages, making sure any presale and on sale links are added, as well as to all relevant Live Nation & Artist websites and presale webpages.
- Pro‑actively seek opportunities to maximise sales by moving inventory around products to maximise best sellers.
- Instruct ticket vendors to close sales, notify promotional sites to mark events as sold out, obtain and report final sales and package revenue audits to relevant parties, and order customer lists for the Event Manager and on‑site team.
- Attend events and manage specific ticketing duties, where relevant, including assisting the Event Manager.
Qualifications & Competencies
- Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level.
- Strong organisational skills and a proven ability to multi‑task, prioritise and manage tasks.
- Previous experience reporting on and analysing data, ideally in a ticketing environment.
- Experience managing content, optimising the customer journey and improving customer experience.
- Experience in online ticket sales.
- Experience managing ticket inventory.
- Strong interpersonal skills, with the ability to work effectively with internal and external stakeholders from multiple countries.
- Proactive and demonstrates initiative, drive and commitment to achieve objectives.
- Ability to work accurately and effectively and to meet deadlines.
- Ability to work independently with a high level of personal responsibility and initiative.
- Combines analytical thought with creativity to excel at problem‑solving.
- Commercially minded – able to identify and exploit opportunities.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com
Application Deadline
27TH OCTOBER 2025. We reserve the right to close applications at any time.
Ticketing Manager employer: Live Nation Entertainment
Live Nation is an exceptional employer, offering a vibrant work culture in the heart of Farringdon, London, where creativity and collaboration thrive. As part of a leading global entertainment company, employees benefit from diverse growth opportunities, a commitment to inclusivity, and the chance to work with talented professionals in a dynamic environment that values innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Live Nation Entertainment are looking for when hiring for a Ticketing Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Live Nation Entertainment for the Ticketing Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Live Nation Entertainment as a Ticketing Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Live Nation Entertainment’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ticketing Manager.
We think you need these skills to ace Ticketing Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Live Nation Entertainment, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Live Nation Entertainment's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Live Nation Entertainment. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Live Nation Entertainment
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Live Nation Entertainment uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Live Nation Entertainment. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
