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For Companies At a Glance
- Tasks: Sell tickets and provide top-notch customer service at live events.
- Company: Join Live Nation, the world's leading live entertainment company.
- Benefits: Enjoy a fun work culture with flexible schedules and opportunities for growth.
- Why this job: Experience the thrill of live music while working in a vibrant environment.
- Qualifications: High school diploma required; cash handling and customer service skills preferred.
- Other info: Be part of a diverse team recognised as a Great Place to Work.
The predicted salary is between 24000 - 36000 £ per year.
Ticket Seller – Jiffy Lube Live
Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities.
WHAT THIS ROLE WILL DO
Financial / Cash Handling
- Ensure compliance of cash handling policies and procedures
- Balancing and reconciling daily/nightly ticket sales
- Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
- Assist Manager/Supervisor on pricing initiatives
- Assist Manager/Supervisor in distributing accurate daily ticket counts
- Work with Premium Seat Sales/VIP on any nightly upgrades
Customer Service
- Prompt, courteous and knowledgeable customer service
- Facilitate night of show Will Call & Guest List Operations
- Troubleshooting night of show issues
- Work with Guest Services/Operations on any ADA requirements
- Providing knowledge of upcoming events & upgrades available
Other Responsibilities
- Daily operations on Ticketmaster host system
- Following opening and closing shift procedures
- Maintain call center phone system
- Assist in maintaining Box Office cleanliness
- Updating and modifying spreadsheets as needed
WHAT THIS PERSON WILL BRING
Required:
- Knowledge of Cash Handling
- Knowledge of Phone & In Person Customer Service
- Entry level knowledge of Microsoft Applications
- Flexible schedule
- High School Diploma
Preferred:
- Attention to detail in a multi-tasked environment
- Knowledge of ticket sales
- Experience in working in live entertainment operations
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
About Us
Recognized three years in a row by Great Place to Work, Live Nation Entertainment is the global leader in live entertainment and ticketing.
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Ticket Seller - Jiffy Lube Live employer: Live Nation Entertainment
Contact Detail:
Live Nation Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Seller - Jiffy Lube Live
✨Tip Number 1
Familiarise yourself with the Ticketmaster host system, as this is crucial for daily operations. Understanding how to navigate this system will not only boost your confidence but also demonstrate your initiative and readiness to take on the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries both over the phone and in person. Practising common scenarios can help you respond promptly and courteously, which is key to providing excellent service at events.
✨Tip Number 3
Gain a solid understanding of cash handling procedures. Being able to accurately balance and reconcile ticket sales will set you apart, showing that you are detail-oriented and trustworthy with financial transactions.
✨Tip Number 4
Stay informed about upcoming events and ticket sales in your area. This knowledge will not only enhance your conversations with customers but also show your enthusiasm for the live entertainment industry, making you a more appealing candidate.
We think you need these skills to ace Ticket Seller - Jiffy Lube Live
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Ticket Seller position. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in cash handling, customer service, and any relevant roles in live entertainment. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your customer service skills and ability to handle cash transactions. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Ticket Seller position.
How to prepare for a job interview at Live Nation Entertainment
✨Show Your Customer Service Skills
As a Ticket Seller, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations with a positive attitude.
✨Demonstrate Cash Handling Knowledge
Since cash handling is a key part of this role, make sure you can discuss your experience with managing cash transactions. Be ready to explain how you ensure accuracy and compliance with cash handling policies.
✨Familiarise Yourself with Live Events
Having knowledge about upcoming events and the live entertainment industry can set you apart. Research the venue and any current or upcoming shows to show your enthusiasm and preparedness during the interview.
✨Emphasise Flexibility and Teamwork
This role requires a flexible schedule and the ability to work well with others. Be sure to mention your availability and provide examples of how you've successfully collaborated with team members in previous roles.
