Senior Workday Support Advisor

Senior Workday Support Advisor supporting the global HR systems helpdesk, responding to Workday user queries received through the ticketing platform Zendesk and performing general data clean‑up and maintenance tasks. Focus on servicing EMEA and APAC regions, with some crossover into US.

Department: Human Resources.

Location: London – Farringdon (hybrid).

Reports to: Workday Support Supervisor (US based).

Working Hours: 40.

This UK-based role will serve a team of three (Supervisor and another Advisor in the US) and will mainly be remote within the UK, with monthly visits to the London office.

Who You Are

We value a diverse, approachable team that supports employees first. Your contributions enable valuable relationships across the organization.

Competencies / Skills / Knowledge / Experience

• Ability to use analytical, logical, and organizational skills to problem solve and identify trends
• Experience working with HR systems, preferably with Workday
• Demonstrates excellent written and verbal communication skills
• Confident user of Microsoft Excel – knowledge of look‑ups, pivot tables etc. would be advantageous
• Excellent time‑management skills, able to multi‑task and meet deadlines with minimal supervision
• Experience in a HR/IT customer service role (desirable)

Behaviours

• A great inquisitiveness and eagerness to learn, make an impact using initiative
• Proactive and enthusiastic yet methodical approach to work
• Takes pride in their work, maintaining a high level of accuracy with an attention to detail
• Focus on delivering excellent customer service
• Applies a common‑sense approach to problem solving
• Understands sensitivity surrounding HR practice

What The Role Includes

• Respond to Workday user queries received through Zendesk
• Carry out maintenance tasks such as creation of set‑up values and role assignments in Workday
• Compare data sets and prepare bulk import templates in Excel
• Research user queries using tools such as Workday Sandbox, Worker History, and Workday Community
• Attend regular meetings with HR teams to review recurring issues and open tickets
• Identify repeated issues and raise them to the HRIS team for process improvement or training needs
• Maintain knowledge bank and training materials for HR use
• Provide system training to new and existing users
• Service ad‑hoc data requests
• Assist with various research and/or special projects
• Ensure confidentiality in relation to employee’s personal data

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.