Senior QA Engineer (Remote, United Kingdom) (London)

We’re fans who help fans everywhere get into the live events they love. As part of the Live Nation Entertainment family, Ticketmaster continues to shape innovation in the ticketing space. Our team is dedicated to building reliable, scalable, and user-friendly technology that supports millions of fans and partners globally.

As a Senior QA Engineer at Ticketmaster, you will play a pivotal role in ensuring the quality and reliability of our products. You’ll be working alongside talented developers, designers, product managers, and project managers to build world-class fan experiences. This is an exciting opportunity to contribute to high-impact initiatives, extend automated test coverage, improve QA processes, and help deliver outstanding products to market quickly and efficiently. The role also includes mentoring junior engineers and advocating for best practices across the team.

WHAT YOU WILL BE DOING

• Develop and execute test strategies, test plans, and test cases from product requirements.
• Contribute to the overall test automation strategy and framework development.
• Perform functional, usability, performance, and load testing across web and mobile platforms.
• Build and maintain automated test scripts to ensure rapid, reliable product releases.
• Collaborate with developers to coach and improve exploratory and automated testing.
• Lead defect triage sessions and root cause analysis efforts for complex issues.
• Work with cross-functional teams to drive quality initiatives company-wide.
• Participate in Agile scrum teams, ensuring QA is embedded in every phase.
• Create and manage detailed test plans and ensure traceability to product requirements.
• Communicate QA metrics, risk assessments, and progress updates to stakeholders.
• Perform API and database testing to validate data integrity and backend services.
• Support continuous improvement by identifying gaps and driving enhancements.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Bachelor’s degree in Computer Science or related field.
• Proven experience in software QA including manual and automated testing.
• In-depth knowledge of SDLC and QA methodologies for high-volume, fast-paced environments.
• Proficient in debugging tools (e.g., proxy tools), issue tracking (e.g., JIRA), and CI/CD pipelines.
• Experience with API testing, SQL/database validation.
• Proven ability to collaborate with development, UX, and product teams.
• Detail-oriented self-starter with excellent problem-solving and communication skills.
• Comfortable adapting to new technologies and processes.

YOU (BEHAVIOURAL SKILLS)

• Collaborate effectively within cross-functional teams (Teamwork).
• Demonstrate ownership and accountability for deliverables (Reliability).
• Communicate transparently and act with integrity (Integrity).
• Show initiative in identifying issues and proposing solutions (Proactivity).
• Foster an inclusive, supportive work environment (Belonging).

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.