Senior Programme Manager

Location: UK based, with travel of 20%. Division: Live Nation. Line Manager: SVP Global Tech Ops. Contract Terms: Full time - Permanent, 40 hours per week.

Job Summary

We have an exciting opportunity for an experienced Senior Programme Manager who can apply the principles of professional project management to develop and manage our global newly acquired companies IT integrations, providing excellent customer service and meeting KPIs. You will have broad experience of overseeing programmes in a mixed methodology environment, providing a consistent, reliable service to business sponsors and stakeholders. In this role you will manage and deliver programmes by coordinating activities and delivery across multiple, related projects that span technology and operational teams. These programmes deliver strategic initiatives that enable business transformation. You will have the aptitude and contextual perspective to understand how multiple parts work together. You will be able to adapt to different areas of the business to meet demands. Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience, whether discussing project health with the executive team or presenting at steering groups and at conferences. The person in this role will have the ability and gravitas to lead, inspire and motivate teams. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.

Key Responsibilities

• Manage and deliver IT infrastructure technology programmes by coordinating activities and delivery across multiple, related projects that span both technology and operational teams.
• Assist the SVP global tech ops with managing the onboarding of newly acquired companies, working closely with tech teams around the world, local IT teams, and an outsourced partner to bring these companies into our LNE corporate processes and systems in a compliant way.
• Accountable for delivering a risk assessment of previously acquired companies IT integrations – document the risk and remediation steps necessary to become compliant.
• Ensure that projects/programmes are managed and executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools, following defined PMO project management methodologies.
• Responsible for M&A IT executive project reporting, to SVP IT and business leaders.
• Prepare presentations for businesses, business case submissions on behalf of IT for inclusion into the businesses business cases and assist the SVP IT with preparation of materials for key business meetings.
• Collaborate with teams to identify, log, track and resolve professional project management principles such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility.
• Comfortable with complexity with a high level, contextual perspective and understanding for how multiple streams work together to fulfil a strategic objective that can transform business.
• Ability to adapt to different areas of the business to manage and deliver programs where needed.
• Proven experience within the program management discipline.
• Manages difficult and often complex problems providing effective solutions.
• Analyse and provide regular status reports that are objective and reflect the true state of progress.
• Coordinate activities to promote workflow and manage escalations within the team or to sponsors and executives when needing steer.
• Manage the complete lifecycle and facilitate the team to transition from phase to phase.
• Be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organisation.
• Champion, maintain and improve project management best practises to ensure the company and new members of the team are aware of and understand the value in these processes and principles.
• Travel to other LNE global offices when needed to support teams, maintain relationships and coordinate launch activities.
• Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike.

Technical Skills and Competencies

• Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations.
• Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organisation, and external vendors.
• Excellent facilitation skills to conduct meetings and workshops that encourage attendees to participate and collaborate effectively and efficiently, ranging from small ideation sessions, to internal conferences, to formal steering groups.
• Facilitate planning with teams to generate and develop plans and roadmaps that provide clarity for the team and sponsors, drawing on a variety of estimation techniques and planning tools.
• Excellent understanding of Agile and Lean frameworks, with knowledge and experience to critically analyse current best practices for suitability within Live Nation.
• Experienced and knowledgeable in Agile and Waterfall methodologies, as well as other forecast and estimation tools and techniques.
• Qualified in a recognised Project Management methodology (Prince II, PMI, etc).
• Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint.

Behavioural Competencies

• Excellent leadership skills to lead, inspire and motivate cross-functional distributed teams in various international offices.
• Able to present with confidence and excel at standing up in front of a room to lead workshops or structured training sessions.
• Able to negotiate and understand the value of listening and the power of empathy.
• Engender cohesion and trust within the team by focusing on the collective goal, exploring all points of view and supporting the team in decision making.
• Pragmatic in approach and delivery focused where the delivery of value and practical lean processes to the business is the predominant driver.
• Excellent organisational skills and the ability to prioritise tasks and manage expectations.
• A self‑starter and creative problem‑solver with the ability to quickly understand complexities of technology within a business context and facilitate the team to deliver the best solution against the constraints of time, cost and quality.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.