At a Glance
- Tasks: Develop innovative Salesforce solutions and leverage AI to enhance user experience.
- Company: Join Live Nation, the global leader in live entertainment and ticketing.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for personal growth.
- Other info: Be part of a diverse team that values your unique perspective.
- Why this job: Make a real impact in the world of live events with cutting-edge technology.
- Qualifications: 4+ years Salesforce experience and a passion for AI-driven solutions.
The predicted salary is between 63000 - 77000 £ per year.
Company: Live Nation
Department: Global IT, Global Salesforce Team
Location: London
Reports to: Global Salesforce Team Service Delivery Manager
Working Hours: Full-time, 40hrs per week
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
THE ROLE
Primarily responsible for developing solutions within our global Salesforce eco-system, participating in the design and build of our Global Salesforce Platforms and associated technologies, for both our Global TM Business and Live Nation for International. Working within a team of Salesforce Developers across the globe to deliver best-in-class technology solutions and service to our business partners. This role is responsible for developing global Salesforce solutions using technologies such as SFDC (Salesforce.com), Heroku, and J2EE (Java 2 Platform, Enterprise Edition), and increasingly, AI-driven tools such as Salesforce Agentforce and Einstein, to automate routine work and enhance the support experience for our users.
What It’s Like To Work In The Team
This role is a core function within our Global IT department and reports to the Global Salesforce Service Delivery Manager. As part of the Global Salesforce Team, the role is responsible for supporting and enhancing the Salesforce platform while working closely with teams across the wider IT organisation. This includes collaboration with teams across IT Business Applications, IT Service Delivery, and IT Enterprise Cloud Systems to deliver reliable, scalable, and secure technology solutions.
Who You Are
- 4+ years' experience managing, configuring, and enhancing a large global Salesforce instance (Sales Cloud, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud, and Pardot).
- Salesforce Administrator certification.
- Working knowledge of Salesforce Agentforce.
- Familiarity with Salesforce Einstein, Copilot, and Claude for Salesforce.
- Strong troubleshooting ability.
- Business-facing experience.
- Knowledge of security requirements.
- Working understanding of GitHub and version control concepts.
- Platform Developer I certification, considered a bonus.
Behaviours
- Excellent verbal and written communication.
- Ability to lead and work within an Agile development environment.
- Ability to travel for training and occasional team meetings.
- Ability to think clearly under pressure.
- Solid analytical and problem-solving skills.
- Strong business acumen.
- Strong customer service skills.
- Works well independently and within a virtual team environment.
- Proactive, self-starting attitude.
What The Role Includes
- Serve as system administrator for the Salesforce.com environments (~2000 users).
- Complete regular internal system audits.
- Create and maintain workflows, formula fields, roll-up summary fields, assignment rules, roles, profiles, and other configuration.
- Create and update data models, custom objects, forms, functions, and workflows.
- Work independently with the user community to define and document development requirements.
- Configure, deploy, and maintain Salesforce Agentforce agents.
- Use AI-assisted tools to speed up knowledge article drafting, case resolution, and reporting.
- Identify manual, repetitive admin processes across the team.
- Train new and existing associates.
- Ensure all systems are kept safe, secure, and compliant.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.
Salesforce Platform Specialist, AI and Automation employer: Live Nation Entertainment
Live Nation is an exceptional employer, offering a vibrant work culture in the heart of Farringdon, London, where creativity and collaboration thrive. Employees enjoy impressive benefits such as unlimited annual leave, access to live events, and a range of wellness activities, all within a beautifully designed office space that fosters innovation and community. With a strong commitment to professional growth and inclusivity, Live Nation empowers its team members to develop their skills while enjoying a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Platform Specialist, AI and Automation
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Live Nation Entertainment or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Live Nation Entertainment.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Live Nation Entertainment.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Live Nation Entertainment that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Salesforce Platform Specialist, AI and Automation
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Live Nation Entertainment.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Live Nation Entertainment and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Live Nation Entertainment
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Live Nation Entertainment uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
