At a Glance
- Tasks: Lead real-time service delivery in a dynamic contact centre environment.
- Company: Join Live Nation Entertainment, a leader in live events and entertainment.
- Benefits: Hybrid work model, competitive salary, and opportunities for career advancement.
- Other info: Be part of a vibrant team focused on continuous improvement.
- Why this job: Make a difference in fan experiences across EMEA markets.
- Qualifications: Experience in Workforce Management and managing BPO partners required.
The predicted salary is between 50000 - 65000 £ per year.
Live Nation Entertainment is hiring a Senior Real-Time Delivery Manager in Manchester, responsible for leading real-time service delivery in a multi-channel contact centre.
The role is crucial for ensuring customer demand is met efficiently, overseeing the performance across EMEA markets, and driving continuous improvement.
The ideal candidate will have strong experience in Workforce Management and a proven track record in managing BPO partners. A commitment to enhancing fan experience is essential.
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We think you need these skills to ace Real-Time Delivery Lead, EMEA (Hybrid) in Manchester
Real-Time Service Delivery
Workforce Management
BPO Management
Performance Oversight
Continuous Improvement
Customer Demand Management
Multi-Channel Contact Centre Experience
