At a Glance
- Tasks: Provide top-notch support for Workday users and enhance HR systems.
- Company: Join Live Nation, a leading entertainment company with a global reach.
- Benefits: Enjoy remote work flexibility, competitive salary, and career growth opportunities.
- Other info: Collaborate with diverse teams and contribute to innovative support solutions.
- Why this job: Be part of transforming user experience in a dynamic, multinational environment.
- Qualifications: Experience with Workday and strong problem-solving skills are essential.
The predicted salary is between 54000 - 66000 £ per year.
Job Summary
- Workday End-User Support Advisor
- Company: Live Nation
- Department: Human Resources
- Reports to: Workday Training & User Support Manager
- Working Hours:40
- Role Description
The Workday End-User Support Advisor plays an important role in delivering a high-quality support experience for Workday users across the organisation.
Working within the global Workday Support team, the role is responsible for resolving user issues, performing key Workday administration activities, maintaining support documentation, and contributing to continuous improvement across the HR systems support function.
Supporting users across EMEA, APAC, and North America through our ticketing platform, the role helps ensure users can access timely support, accurate guidance, and effective self-service resources.
This is an excellent opportunity to expand your expertise across Workday administration and knowledge management while playing a key role in transforming support services for a large multinational organisation.
You'll help shape an AI-enabled support model, drive self-service adoption, and deliver an improved user experience.
Key Responsibilities
- Respond to and resolve Workday user queries, providing a high standard of customer support and acting as an escalation point for more complex issues.
- Perform Workday administration activities, including organisational maintenance, security role assignments, data quality activities, and support for onboarding acquired businesses.
- Support Workday releases and configuration changes through testing, validation, and support readiness activities.
- Maintain and continuously improve knowledge articles, SOPs, FAQs, user guides, and process documentation.
- Analyse recurring issues, support trends and user feedback, recommending improvements to processes, documentation, and user experience.
- Build effective relationships with HR, HRIS, and business stakeholders to support system adoption and continuous improvement.
- Support ad-hoc projects, research activities, and business initiatives as required.
Who you are
- Competencies / Skills / Knowledge / Experience
- Experience supporting Workday users in an HR systems environment.
- Good understanding of Workday business processes and the ability to troubleshoot issues across multiple functional areas.
- Experience performing Workday administration, data maintenance, testing, or release support activities.
- Experience working within a service desk or ticket-based support environment. Knowledge of Zendesk or similar ticket management platforms is desirable.
- Experience creating and maintaining knowledge articles, SOPs, user guides, process documentation, or training materials. Knowledge of Scribe or similar platforms is desirable.
- Strong analytical and problem-solving skills with the ability to identify trends and improvement opportunities.
- Excellent written and verbal communication skills.
- Experience supporting self-service, knowledge management, or chatbot-enabled support functions is desirable.
- Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- Customer-focused and solutions-oriented.
- Takes ownership and accountability for delivering high-quality outcomes.
- Demonstrates curiosity and a continuous improvement mindset.
- Collaborates effectively with colleagues and stakeholders.
- Uses data and insight to identify opportunities for improvement.
- Maintains professionalism and discretion when handling sensitive information.
- Success Measures
- High customer satisfaction and service level performance.
- Increased use of self-service resources and knowledge content.
- Reduction in recurring support issues and avoidable support demand.
- Improved quality and effectiveness of Workday knowledge resources.
- Positive contribution to digital support channels and user experience.
- Delivery of measurable process and operational improvements
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.
Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Workday End-User Support Advisor in London employer: Live Nation Entertainment
Live Nation is an exceptional employer, offering a vibrant work culture in the heart of Farringdon, London, where creativity and collaboration thrive. Employees enjoy impressive benefits such as unlimited annual leave, access to live events, and a range of wellness activities, all within a beautifully designed office space that fosters innovation and community. With a strong commitment to professional growth and inclusivity, Live Nation empowers its team members to develop their skills while enjoying a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Workday End-User Support Advisor in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Live Nation Entertainment!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Live Nation Entertainment.
We think you need these skills to ace Workday End-User Support Advisor in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Live Nation Entertainment. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Live Nation Entertainment and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Live Nation Entertainment. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Live Nation Entertainment's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Live Nation Entertainment
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Live Nation Entertainment.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Live Nation Entertainment will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Live Nation Entertainment and how you would contribute to adapting HR strategies.
