Cashless & Loyalty Solutions Manager in London

Are you ready to play a pivotal role in delivering some of the UK’s most iconic music festivals and events? As our Cashless & Loyalty Solutions Project Manager, you will be at the heart of ensuring our festivals run smoothly and efficiently by delivering a best-in-class Cashless experience for all on-site purchases and payments. The role covers all aspects of planning and managing each event project including but not limited to; Pre event planning, on site deployment and supervision, post event reconciliation, settlement, analysis and reporting.

The Cashless & Loyalty Solutions Manager will be an integral member of the team to ensure seamless delivery of our cashless and payments experience across our events to support best-in-class customer experiences across our festivals supporting event teams, concession partners, vendors and our fans. Our mission is to ‘put fans first and deliver world class experiences.’

Fan First Values:

• We Care: We genuinely care about our Fans as individuals and strive to go above and beyond their expectations.
• We make it relevant: We deliver the products, services and experience that are right for our fans and that enhance their experience.
• We communicate: We embody great communication at all times.
• We take ownership: We take ownership, responsibility, and accountability to get the job done.
• We add value: We focus on the details that drive enhanced commercial performance and efficiencies.
• We do what’s Right: We drive a culture of inclusivity, diversity and sustainability.

Who you are:

• Proven experience managing complex projects from initiation through to delivery, including multiple concurrent workstreams and competing deadlines.
• Experience coordinating cross-functional teams and holding stakeholders and third-party suppliers accountable for agreed deliverables.
• Strong Excel skills.
• Experience with EPOS and payment systems and solutions.
• Excellent communication skills.
• Strong attention to detail, administration, time management, planning and presentation skills.
• Strong understanding of financial and commercial principles.
• Able to manage pressure and conflicting deadlines.
• Flexibility to meet the needs of the business.
• Flexibility on working location and happy to be working at events during May to September.

Desirable:

• Experience of working in live events and/or festivals.
• Experience in managing third party suppliers and contractors.

Behaviours:

• Strong work ethic with a can-do attitude.
• Forward thinking with a positive attitude towards change.
• Ability to multi-task and work in a challenging fast paced environment.
• Self-starter and problem solver.
• Deadline focused.
• Good communicator.
• Good organisation skills.
• Works well in a team environment and always willing to help others.
• Flexible in working hours to facilitate working/attending the festivals.

What the role includes:

• Regular communication with stakeholders to ensure all parties are working to the same scope and deadlines.
• Support with managing the integrated project plan and critical path across all assigned events.
• Manage weekly meetings per event and manage the central event tracker with key dates & parties.
• Oversee the site requirements for each project, including accommodation.
• Assist with the management, development and implementation of our customer loyalty programme.
• Be accountable for overall cashless project delivery and readiness during events.
• Support with the post-event close-out plan, ensuring reconciliations, trader settlements, payments, financial reporting and outstanding issues are completed within agreed deadlines.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.