Business Improvement Lead in London

This role is perfect for someone who enjoys bringing people together, improving the way things work and helping projects succeed. Working with teams across Promotions, Ticketing, Finance and Venues, you’ll coordinate Live Nation business projects from planning through to implementation, helping colleagues adopt new ways of working and ensuring projects deliver lasting value. This role could suit an internal candidate very well – if you work for Live Nation Entertainment and are open to something new, you’re encouraged to read on. We would also welcome applications from external candidates who are motivated to learn how our organisation works and have an impact in making things better.

You will be part of Live Nation UK & I’s Business Intelligence team. The BI team’s mission is to help the business better understand itself. This role would suit someone highly organised, efficient and who is great at building relationships across the live entertainment business.

This role focuses on coordinating projects, improving business processes and delivering successful onboarding. The BI team own two Salesforce based business systems, Halo and Rome, which support key business processes across Live Nation. This role will help introduce new functionality, design and deliver new processes and support users to adapt to new ways of working.

The Business Intelligence team sits at the heart of Live Nation, working with teams across the business to deliver systems, solutions and insight that supports every stage of the event lifecycle. We are a collaborative and diverse team, with plenty of autonomy and the freedom to explore new ideas. Our work is varied and fast paced, with the opportunity to shape new ways of working and deliver projects that have a real impact across the business.

Who you are

• Excellent relationship building and communication skills, with the ability to work effectively with colleagues across the business.
• Clear and concise written communication skills.
• Excellent organisational and planning skills with the ability to manage multiple priorities.
• A natural affinity for understanding, following and improving processes.
• A solid understanding of how the live entertainment industry operates and a desire to learn how different parts of our business work.
• A great problem solver.
• Curiosity about AI and a desire to utilise it to increase efficiency.

Behaviours

• Thrives in a fast-paced environment and working with a variety of teams.
• An enjoyment of building relationships and an enthusiasm for making connections across the business.
• Enjoy finding better ways of working and helping others embrace change.
• Comfortable with ambiguity, excited by change and able to adapt to changing business needs.
• Ability to manage multiple concurrent workstreams.
• A team player with a can-do attitude, willing to get involved with any BI tasks to build your understanding of our business.

What the role includes

• Spend time with different teams to understand how they work and identify opportunities to improve the way the business operates.
• Help teams prepare for and adopt new ways of working, making change as smooth and successful as possible.
• Build strong working relationships with teams across Promotions, Ticketing, Finance, Venues and other areas of the Live Nation.
• Keep projects organised by coordinating activities, tracking progress and helping teams stay on schedule.
• Create clear guidance, training materials and communications to support new projects.
• Support the testing and launch of new features, ensuring they meet the needs of the business.
• Support the continued development and use of Halo and Rome across the business.
• Work closely with the Business Intelligence team to deliver projects that make a real difference across Live Nation.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

APPLICATION DEADLINE: 16th September 2026. We reserve the right to close applications at any time. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.