Festival Operations Project Manager (Cashless & Customer Loyalty)

This role could suit someone who has worked in Event Management or Event Operations with a good financial and control background. It is a brilliant opportunity to use your existing skillset to develop your career by being a key part of our world-class festivals and outdoor shows.

As our Festival Operations Project Manager (Cashless & Customer Loyalty), you will be at the heart of ensuring our festivals and outside events run smoothly and efficiently by delivering a best-in-class cashless experience for all on-site purchases, payments and our integrated loyalty scheme. The role covers all aspects of planning and managing each project including, but not limited to:

• Pre-event planning
• On site deployment and supervision
• Involvement in the reconciliation and settlement process
• Analysis and reporting

The role also proactively works with Live Nation departments such as Sponsorship, Customer Experience, F&B, VIP, Production, Operations, Sustainability and Internal Audit along with our partner providers that provide and support the systems.

The Festival Operations Project Manager will be an integral member of the team to ensure seamless delivery of our cashless and payments/loyalty experience across our events to support best in class customer experiences across our festivals supporting event teams, concession partners, vendors and our fans. Our mission is to 'put fans first and deliver world class experiences.'

To do this we strive to always embody our Fan First Values:

• We care: we genuinely care about our Fans as individuals and strive to go above and beyond their expectations.
• We make it relevant: we deliver the products, services and experience that are right for our fans and that enhance their experience.
• We communicate: we embody great communication at all times.
• We take ownership: we take ownership, responsibility, and accountability to get the job done.
• We add value: we focus on the detail that drives enhanced commercial performance and efficiencies.
• We do what’s right: we drive a culture of inclusivity, diversity and sustainability.

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes.

Essential experience includes:

• Experience with EPOS and payment systems and solutions
• Project management experience
• Strong Excel skills
• Excellent communication skills
• Strong attention to detail, administration, time management, planning and presentation skills
• Strong understanding of financial and commercial principles
• Able to manage pressure and conflicting deadlines and multitask
• Flexibility to meet the needs of the business

Desirable experience includes:

• Experience within an accounting function
• Experience of working in live events and/or festivals/outside events
• Experience in managing third-party suppliers and contractors

The following attributes determine how the role will be carried out and are required to be a success:

• Strong work ethic with a can-do attitude
• Forward thinking with a positive attitude towards change
• Ability to multi-task and work in a challenging fast paced environment
• Self-starter and problem solver
• Deadline focused
• Works well in a team environment and always willing to help others
• Flexible in working hours to facilitate working/attending the festivals.

What the role includes:

• Management of the Cashless programme budget including reviewing and agreeing quotes, budgets and staff planning.
• Regular communication with stakeholders to ensure all parties are working to the same scope and deadlines.
• Coordinate weekly meetings per event and manage the central event tracker with key dates and parties.
• Oversee the management of trader details.
• Assist with the management, development and implementation of our customer loyalty programme.
• During events, oversee on-site meetings with key stakeholders and be "Live Nation key contact".
• Post-event, manage the trader settlement process and payments to agreed terms.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Application deadline: Monday 26th January. We reserve the right to close applications at any time so encourage early application where possible.