Director, Client Services

We are seeking a dynamic and experienced Director of Client Services. We are a central VIP function working across EMEA to deliver the most premium VIP packages to fans on our clients' tours. The ideal candidate will be proactive and passionate about delivering high-quality VIP services. This role requires a strategic thinker who can develop and implement initiatives that enhance satisfaction and loyalty to our clients and fans.

Your leadership will be crucial in driving the client experience, identifying areas for improvement, and promoting best practices across the organization as well as aiding in driving growth. You will act as a liaison between clients and internal teams, assessing needs, problem-solving, and delivering tailored solutions. Your ability to analyse client feedback and market trends will be integral to success in this role.

If you thrive with deadlines and are dedicated to providing exceptional service, we invite you to apply and be a key player in shaping the future of client relationships for VIP Nation.

Our team is made up of a diverse group of individuals, but we all share the same passion for live music touring and premium experiences for our fans and clients. We are committed to putting our employees first and have a fun atmosphere within the team. This helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We support each other to achieve goals together.

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition, the office has a fully stocked complimentary coffee bar with a barista to serve you your favourite coffee and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Competencies / Skills / Knowledge / Experience

• Demonstrable experience in client services or account management, preferably in the music or entertainment industry.
• Previous VIP Client Services role preferred.
• Experience of accurately managing budgets to deadline.
• Previous experience in managing team members.
• Proficiency in Microsoft applications, especially Excel, is essential.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
• Strong analytical skills to interpret data and make informed decisions.
• Exceptional communication and interpersonal skills, with the ability to build lasting client relationships.
• Ability to liaise directly with global tour directors and tour managers/agents and internal touring team.

Behaviours

• Proactive and demonstrates initiative.
• Confident to present ideas at a senior level.
• Organised and deadline focused.
• Self-motivated and takes ownership for personal and technical development.
• Adaptability in any given situation.
• Commitment and willingness to learn.

What The Role Includes

• Build VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers.
• Lead and mentor the client services team to ensure high performance and client satisfaction.
• Liaise with agents and managers for all details of the VIP program.
• Act as the primary point of contact for key clients, managing relationships and ensuring their needs are met.
• Develop and implement strategies to enhance the overall client experience and drive retention.
• Oversee all aspects of the VIP program, set up and tour logistics from inception to execution.
• Work with project manager/fulfilment for merchandise creation and design ideas.
• Obtain tour creatives/timelines and manage VIPN website for each tour.
• Coordinate with touring and artist/management teams for advertising and promotion of VIP packages, including socials and email newsletters.
• Collaborate with sales, operations, and finance teams to align client services with business objectives.
• Oversee fan communication.
• Create and advocate for general VIP Nation policies as it applies to in-office systems and event execution.
• Able to manage multiple clients at once in a fast-paced environment.
• Manage tour budgets and analyse final performance.
• Management and training of junior staff.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

Application Deadline: 16th February 2026. We reserve the right to close applications at any time.