At a Glance
- Tasks: Provide top-notch support to fans, resolving queries and ensuring loyalty.
- Company: Join Ticketmaster, the leading name in live entertainment.
- Benefits: Gain valuable experience in a dynamic environment with a supportive team.
- Other info: 3-month contract with flexible working hours on a rota basis.
- Why this job: Be part of the excitement in the live events industry and make fans happy.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 € per year.
Location: Manchester, UK (Fully office based)
Division: Ticketmaster UK
Line Manager: Team Manager (Contact Centre)
Contract Terms: 3 month contract, Full Time. Monday to Sunday on a rota basis.
THE JOB
The role of Fan Care Support Advisor will provide an efficient front‑line service to fans by resolving problems and queries and utilising appropriate communication methods to ensure new and existing fan loyalty and brand confidence.
The Team
The Fan Support Team is responsible for guiding our fans through the entire events process, assisting with queries and requests - before, during and after the show. The team deal with an array of requests from how to purchase tickets all the way through what the fan requires to access the event for all types of events we sell for, including comedy, theatre, music, sports and attractions.
What You Will Be Doing
- Working across multi-functional teams
- Service Resolution
- Resale
- Access
- Complaints
Customer Care Support Advisor (3 month FTC) employer: Live Nation Entertainment
At Ticketmaster, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Manchester. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring that our Customer Care Support Advisors thrive in their roles while contributing to the excitement of live events. With a focus on teamwork and fan satisfaction, we create a rewarding environment where every team member plays a vital role in enhancing the experience for our fans.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Support Advisor (3 month FTC)
✨Tip Number 1
Get to know the company! Research Ticketmaster and its values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their Fan Care Support team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with fans and resolving queries, being clear and friendly is key. Try role-playing common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Ticketmaster employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and genuinely interested in joining the Ticketmaster team.
We think you need these skills to ace Customer Care Support Advisor (3 month FTC)
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us see your enthusiasm for helping fans! Share any relevant experiences where you've gone above and beyond to assist customers. This will show us that you truly care about providing top-notch support.
Tailor Your Application:Make sure to customise your application to fit the role of a Fan Care Support Advisor. Highlight your skills in communication and problem-solving, as these are key to resolving fan queries effectively. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and understand, so make sure your passion shines through without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at Live Nation Entertainment
✨Know Your Stuff
Make sure you understand Ticketmaster's services and the role of a Customer Care Support Advisor. Familiarise yourself with common fan queries and issues, as well as the events they cover. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role involves resolving problems and queries, practice articulating your thoughts clearly and concisely. Use examples from past experiences where you've successfully handled customer issues or complaints to demonstrate your ability to communicate effectively.
✨Be Ready for Scenario Questions
Prepare for situational questions that might ask how you'd handle specific fan-related scenarios. Think about how you would approach a difficult customer or a complex issue, and be ready to explain your thought process and the steps you would take.
✨Emphasise Teamwork
The Fan Support Team works across various functions, so highlight your ability to collaborate with others. Share examples of how you've worked in a team to achieve a common goal, especially in high-pressure situations, to show you're a great fit for their dynamic environment.
