Senior Software Engineer (Remote, United Kingdom)

Location: Remote, United Kingdom, with travel to London for meetings when required.

Division: Ticketmaster

Contract Terms: Permanent, Full-time

THE TEAM

You will be joining the diverse Global Ticketmaster Platform Engineering team. As a Senior Software Engineer at Ticketmaster, you will be responsible for analyzing, coding, and maintaining the next generation of fan-facing services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other engineers, product owners and managers, and representatives from the business, to deliver unique, high quality, efficient, maintainable, and easy to use services. The software you will work on will be used by millions of people worldwide. A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.

THE JOB

In the role of Senior Software Engineer, you’ll guide the development and delivery of our Global Platform which drives over 10 billion dollars of revenue annually. You will be accountable for delivering high quality, maintainable and performant solutions. You must think about solving complex technical problems and the long-term maintenance and cost of change of software solutions. You will mentor and elevate engineers through technical leadership, code reviews, and engineering best practices to deliver the best ticketing experience across the globe. You’ll help teams fulfil technical, operational, and business requirements by putting yourself in the trenches. You will emphasise collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to core global services and applications, and cultural exchange between development groups. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally. Because our business is online 24/7, you may on occasion be required to work out of hours or provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING

• Contribute to and collaborate on development work across globally distributed software teams, driving alignment on shared components and standards.
• Ensure applicability of global applications to global markets.
• Ability to organize, prioritise; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals.
• Connect with a series of stakeholders in order to gather as much information as possible regarding the problem at hand and implement short-mid term strategies to evolve products for future success.
• Objectively explore multiple approaches and recommend the best technical direction including logic and reasoning.
• Meaningful participation in web, native app and service layer architecture design.
• Spike and prototype.
• Write exemplary code.
• Own the full development and deployment cycle for your software.
• Proactively identify and reduce technical debt, ensuring long-term maintainability of platform services.
• Design and advocate for clean, well-structured, and secure APIs, ensuring consistency, usability, and resilience across services.
• Evaluate and select appropriate cloud services and infrastructure patterns, considering scalability, operational overhead, and cost implications for platform components.
• Encourage and grow developers in their craft.
• Debug and triage production application issues, often not your own.
• Automate testing, deployments, performance, and recovery.
• Leverage AI-assisted development tools to improve engineering productivity, while evaluating AI applicability for software solutions.
• Participate in on-call rotations, lead incident resolution, and contribute to post-incident reviews.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 5+ years of professional software engineering experience, with demonstrated ownership of major software components.
• Experience with Agile methodologies.
• Strong backend development skills.
• Proven ability to design and implement clean, scalable and well-structured APIs.
• Java21/25 programming language experience or of other JVM languages.
• Experience with modern frameworks such as Springboot.
• Test-Driven Development experience.
• Understanding of Continuous Integration practices.
• Knowledge of current software architectural trends and practices.
• Previous experience with Design Patterns and SOLID principles.
• Experience working with AWS or other Cloud Provider.
• Experience with observability tooling (Prometheus, Grafana, Splunk, or ELK stack).
• Experience with distributed systems.
• Knowledge of best practices and IT operations in an always-up, always-available services.
• Understanding of secure coding practices and common vulnerability patterns (e.g., OWASP Top 10).
• Awareness of cloud service trade-offs, including scalability constraints, operational complexity, and cost implications when selecting infrastructure components.
• Familiarity with AI-assisted development tools and their appropriate application.
• Experience with CI/CD servers (Gitlab/Jenkins).
• Experience with Docker and Kubernetes or other orchestration/scheduling framework.
• Experience working in an SOA development environment.
• Working knowledge of one or more database products (e.g. Oracle, MySQL, PostgreSQL).
• Strong communication skills and the ability to collaborate closely with remote team members.

Nice to have

• Experience in DevOps.
• Experience with GraphQL and Apollo Studio.
• Experience working with Terraform.
• Experience with Helm package manager.
• Ability to clearly communicate technical topics to non-technical people.
• Demonstrated ability to work well in a fast-paced, multidisciplinary team environment.

YOU (BEHAVIOURAL SKILLS)

• Reliability: You consistently deliver to defined quality standards even under competing priorities. You proactively communicate progress and blockers, often alongside proposed solutions or alternatives.
• Ownership: You take full ownership of your deliverables -- from design through production. You handle setbacks constructively, learning from them and adapting your approach.
• Impact: You consider both short- and long-term effects of technical decisions. You align your work with team and business goals, and actively seek opportunities to improve processes, reduce waste, and simplify systems.
• Collaboration: You mentor peers through code reviews, pairing, and knowledge sharing. You build effective working relationships across distributed teams and adapt your communication style to different audiences -- technical and non-technical alike.
• Growth mindset: You continuously sharpen your own skills and actively help others develop theirs. You stay curious about emerging technologies and practices, and bring that learning back to the team.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.