Live Nation Entertainment is seeking a Customer Services Manager to join the newly formed Escalations team. You will resolve highly sensitive complaints, gather case facts, and prepare clear case files while coordinating with the ADR service.
You will support the Head of Escalations, manage submissions and deadlines, and draft balanced responses. This role blends empathy with operational realities of live events and requires strong stakeholder collaboration.
#J-18808-Ljbffr
Customer Escalations Manager – Live Events & VIPs employer: Live Nation Entertainment, Inc.
Live Nation Entertainment is an exceptional employer, offering a dynamic and inclusive work environment where collaboration and innovation thrive. As part of the Business Intelligence team, you'll have the opportunity to shape processes that enhance the live entertainment experience while enjoying professional growth and development. With a commitment to diversity and a focus on employee well-being, Live Nation encourages you to bring your authentic self to work and supports a healthy work-life balance.
Contact Details:
Live Nation Entertainment, Inc. Recruitment Team
