Live Nation is seeking a Customer Services Manager to join the newly created Escalations team. You will lead complex customer complaints across touring and festival portfolios, balancing empathy with commercial and operational realities.
Reporting to the Head of Escalations, you will gather facts, build case files and draft fair responses, while acting as the main liaison with the ADR service to ensure timely submissions and consistent resolution.
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Customer Escalations Lead for Live Events employer: Live Nation Entertainment, Inc.
Live Nation Entertainment is an exceptional employer, offering a dynamic and inclusive work environment where collaboration and innovation thrive. As part of the Business Intelligence team, you'll have the opportunity to shape processes that enhance the live entertainment experience while enjoying professional growth and development. With a commitment to diversity and a focus on employee well-being, Live Nation encourages you to bring your authentic self to work and supports a healthy work-life balance.
Contact Details:
Live Nation Entertainment, Inc. Recruitment Team
