At a Glance
- Tasks: Supervise staff and ensure smooth operations at Kelso Swimming Pool.
- Company: Join a vibrant team dedicated to health, safety, and customer service.
- Benefits: Gain valuable experience, develop leadership skills, and enjoy a supportive work environment.
- Other info: Flexible shifts and opportunities for personal growth await you!
- Why this job: Make a difference in your community while enhancing your management skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location - Kelso Swimming Pool
Reports to - Dez Wilson
Closing Date - 19th June 2026
Job Purpose: To supervise staff to enable the smooth operation of the facility, as well as ensuring that areas across the facility are clean, safe and welcoming. To ensure the highest possible standards of Health & Safety and customer service within the Centre. To assume shift management responsibility for the centre to maximise utilisation of staff.
Responsibilities:
- Act as a member of the Supervisory Team on a shift rota system, during opening hours of the Centre.
- Ensure all Health & Safety procedures and responsibilities are carried out at all times and staff record all statutory checks on the appropriate H&S system.
- Act as a key holder for the Centre and be responsible for opening and closing of the building and be on a rota for emergency call-outs.
- Responsible for shift operation in accordance with Normal Operating Procedures.
- Ensure the shift runs efficiently and effectively.
- Ensure all staff get appropriate breaks.
- Support the Operations Manager with the successful delivery of programming ensuring the health and safety of staff and customers, and delivering the highest standards of service.
- Lead the team on a shift rota system with supervisor responsibilities for staff on shift.
- Assist the Operations Manager in identifying training requirements and lead the provision of appropriate staff training and development, ensuring accurate training records are maintained.
- Monitor cost effectiveness and highlight and rectify areas of low performance.
- Assist with ordering, invoicing and stock management where required.
- Cover absence that occurs at short notice, to ensure shifts are able to operate in accordance with NOP & EAP.
- Be responsible for cash handling and till system reconciliation.
- Assist in the marketing and publicity of all activities.
- Coach and teach as required and generally assist with the running of events.
- Build and maintain good working relationships with colleagues within the organisation.
- Undertake Performance and development reviews regularly with direct reports.
- Ensure all staff are effectively onboarded and probation periods are effectively managed, maintaining induction and probation records.
- Comply with all Live Borders policies and procedures and ensure all staff adhere to policies on shift.
- Promote equal opportunities in service delivery and management of staff and volunteers.
INTERNAL Supervisor in Kelso employer: Live Borders
At Kelso Swimming Pool, we pride ourselves on being an exceptional employer that values teamwork, safety, and personal development. Our supportive work culture fosters growth opportunities through comprehensive training and performance reviews, ensuring that every employee can thrive in their role. Located in the heart of Kelso, we offer a welcoming environment where staff can make a meaningful impact on the community while enjoying a fulfilling career in leisure management.
StudySmarter Expert Advice🤫
We think this is how you could land INTERNAL Supervisor in Kelso
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Live Borders. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Live Borders
Don't be shy about reaching out to Live Borders directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace INTERNAL Supervisor in Kelso
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Live Borders and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Live Borders
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
