At a Glance
- Tasks: Be the friendly face of our leisure centre, providing top-notch customer service and support.
- Company: Join a vibrant leisure centre that values teamwork and community engagement.
- Benefits: Flexible hours, hands-on experience, and a fun work environment.
- Other info: Perfect for students looking to balance work with studies in a dynamic setting.
- Why this job: Make a difference in people's lives while gaining valuable skills in customer service.
- Qualifications: No prior experience needed, just a passion for helping others and great communication skills.
The predicted salary is between 25200 - 30800 £ per year.
Hours: 32 hours per week
Temporary: 6 months contract
JOB PURPOSE
To provide a friendly, professional and efficient front-of-house service across the leisure centre, acting as the first point of contact for customers and visitors. The role supports the smooth daily operation of the Centre, delivering excellent customer service while supporting memberships, bookings, administration, retail sales and customer engagement across facilities including the swimming pool, gym, fitness classes, café and soft play.
KEY RESPONSIBILITIES
- Customer Service
- Greet customers, visitors and contractors in a professional, friendly and welcoming manner at all times
- Handle enquiries efficiently in person, by telephone, email and social media platforms
- Provide accurate information on memberships, activities, bookings, pricing, opening hours and Centre facilities
- Support customers with booking systems, app usage, account access and general membership enquiries
- Resolve customer concerns and complaints professionally, escalating where appropriate
- Promote a positive, inclusive and welcoming environment for all customers
- Maintain excellent knowledge of Centre programmes, promotions and services to support customer engagement and retention
- Administration & Reception Duties
- Manage bookings and admissions for activities, classes, facilities and events using the Centre’s booking systems
- Process memberships, renewals, upgrades, freezes and cancellations in line with organisational procedures
- Administer and maintain the Membership Relationship Management (MRM) system, ensuring customer records, attendance monitoring and membership data remain accurate and up to date
- Support customers with online bookings, direct debit queries and digital self-service systems
- Process cash, card and contactless payments accurately in accordance with financial procedures
- Complete end-of-shift cashing-up procedures and report discrepancies appropriately
- Maintain accurate records and handle customer information in line with GDPR requirements
- Support general administrative duties including filing, data input and customer communications
- Sales & Promotion
- Promote memberships, activities, programmes, retail products and special offers in a proactive and professional manner
- Identify opportunities to upsell Centre services where appropriate, including memberships, swimming lessons, fitness programmes and retail products
- Support Centre marketing campaigns, events and promotional activity
- Assist with retail merchandising, stock presentation and maintaining attractive customer-facing displays
- Encourage customer participation in activities and programmes to support retention and engagement
- Health, Safety & Security
- Follow all organisational health and safety procedures, Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs)
- Monitor customer access and support effective access control procedures throughout the Centre
- Report hazards, incidents, accidents and maintenance issues promptly in line with reporting procedures
- Assist with opening and closing procedures including security and operational checks
- Respond appropriately to emergencies, welfare concerns and first aid situations, escalating where required
- Support fire alarm, evacuation and emergency procedures
- Maintain safe, clean and secure reception and public areas at all times
- Teamwork & Operations
- Work collaboratively with colleagues across reception, fitness, swimming, café, soft play and operations teams
- Support the smooth day-to-day operation of the Centre and assist during busy periods, events and programme changes
- Communicate effectively with colleagues and supervisors to ensure efficient service delivery and shift handovers
- Maintain a clean, organised and professional front-of-house environment
- Attend training sessions, team meetings and staff briefings as required
- Contribute positively to team culture and continuous improvement across the Centre
- General Responsibilities
- Comply with all organisational policies and procedures
- Maintain confidentiality and GDPR compliance at all times
- Undertake training and continuous professional development as required
- Carry out any other duties appropriate to the role
INTERNAL Receptionist in Hawick employer: Live Borders
Live Borders is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture in the beautiful setting of Peebles, Scotland. Employees benefit from comprehensive training opportunities, a focus on health and safety, and the chance to lead a dedicated team in a vibrant leisure environment. With flexible working hours and a commitment to community engagement, this role provides a meaningful and rewarding career path for those passionate about promoting active lifestyles.
StudySmarter Expert Advice🤫
We think this is how you could land INTERNAL Receptionist in Hawick
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Live Borders.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Live Borders. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace INTERNAL Receptionist in Hawick
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Live Borders.
How to prepare for a job interview at Live Borders
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Live Borders's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Live Borders offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
