At a Glance
- Tasks: Provide top-notch customer service and support administrative tasks for our dynamic team.
- Company: Join LivaNova, a leader in healthcare innovation with a commitment to making a difference.
- Benefits: Enjoy competitive pay, travel opportunities, and a diverse, inclusive workplace.
- Other info: Flexible work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers and supporting vital operations.
- Qualifications: Strong communication skills and experience in customer service or administration.
The predicted salary is between 30000 - 42000 £ per year.
Join us today and make a difference in people's lives! The Customer Service Assistant provides high level administrative support for the LivaNova Customer Service Organisation. Skilled in administrative and communication tasks and reporting to the Customer Service Senior Manager for Northern Europe, the role is part of International Operations including Contract and Pricing Teams for UK & Ireland primarily and also the activities relating to LivaNova UK Ltd Commercial support for North Europe.
Essential Job Functions
- Activities including but not limited to that are focused on Contract and Pricing Admin and Quality (not expert): Contracts and Tenders and Price.
- Administration for Tender completion for CP and support for NM.
- Prepare Manual Price Quotations.
- Monitoring dates for commercial contracts.
- Contract Archiving and Digital Archiving.
- Pricing Peer Control Support UKI and North Europe as needed.
- Customer Service Admin Monitor and action SalesUK email inbox.
- Distribute orders and other emails to CS Team and to respective departments and stakeholders.
- Administration for Service Complaints - Delivery Non Conformance process.
- Organise logistics for Loan Equipment and update SAP SD for traceability conformance.
- Inventory Management - receipt on SAP of external based inventory at UK 3PL Partners and investigate mismatch/discrepancies.
- Ordering marketing material in SAP SD.
- Commercial Quality and Ethics & Integrity - liaise with Quality Team (Manufacturing) for internal audits and policy awareness and ensuring 3PL compliance documents are up to date using knowledge of MasterControl.
Knowledge, Skills and Abilities Required
- Strong English, spelling and math skills.
- Strong computer and ERP skills – SAP experience an advantage.
- Ability to manage multiple tasks and priorities.
- Ability to work independently.
- Ability to communicate effectively and employ diplomacy and tact both orally and in writing.
- Ability to analyze and interpret incomplete or inconclusive information.
- Oral and written comprehension.
- Communication Skills.
- Mathematical reasoning.
- Soft Skills/Competencies: Communication, Teamwork, Problem-solving, Time management, Critical thinking, Decision-making, Organizational Ability.
Education
- Proven relevant experience in areas such as Customer Service/Administration/Contract Administration/Sales Support.
- Willingness to travel: up to 25% of the job may be travel.
Valuing different backgrounds
LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.
Customer Service Representative in Gloucester employer: LivaNova
At LivaNova, we pride ourselves on being a global leader in medtech, dedicated to transforming lives through innovative healthcare solutions. Our Gloucester office offers a flexible part-time role as a Workplace Coordinator, where you will be integral to fostering a welcoming and efficient environment for our team. With a strong emphasis on employee support, growth opportunities, and a collaborative work culture, joining us means becoming part of a mission-driven organisation that values your contributions and encourages your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LivaNova. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LivaNova before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LivaNova:Your cover letter is your chance to shine! Tell us why you want to work at LivaNova specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LivaNova!
How to prepare for a job interview at LivaNova
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
