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- Tasks: Provide top-notch customer service and support administrative tasks for our dynamic team.
- Company: Join LivaNova, a leader in healthcare innovation with a commitment to making a difference.
- Benefits: Enjoy competitive pay, travel opportunities, and a diverse, inclusive workplace.
- Why this job: Make a real impact by helping customers and supporting vital operations.
- Qualifications: Strong communication skills and experience in customer service or administration.
- Other info: Flexible work environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Join us today and make a difference in people's lives! The Customer Service Assistant provides high level administrative support for the LivaNova Customer Service Organisation. Skilled in administrative and communication tasks and reporting to the Customer Service Senior Manager for Northern Europe, the role is part of International Operations including Contract and Pricing Teams for UK & Ireland primarily and also the activities relating to LivaNova UK Ltd Commercial support for North Europe.
Essential Job Functions
- Activities including but not limited to that are focused on Contract and Pricing Admin and Quality (not expert): Contracts and Tenders and Price.
- Administration for Tender completion for CP and support for NM.
- Prepare Manual Price Quotations.
- Monitoring dates for commercial contracts.
- Contract Archiving and Digital Archiving.
- Pricing Peer Control Support UKI and North Europe as needed.
- Customer Service Admin Monitor and action SalesUK email inbox.
- Distribute orders and other emails to CS Team and to respective departments and stakeholders.
- Administration for Service Complaints - Delivery Non Conformance process.
- Organise logistics for Loan Equipment and update SAP SD for traceability conformance.
- Inventory Management - receipt on SAP of external based inventory at UK 3PL Partners and investigate mismatch/discrepancies.
- Ordering marketing material in SAP SD.
- Commercial Quality and Ethics & Integrity - liaise with Quality Team (Manufacturing) for internal audits and policy awareness and ensuring 3PL compliance documents are up to date using knowledge of MasterControl.
Knowledge, Skills and Abilities Required
- Strong English, spelling and math skills.
- Strong computer and ERP skills – SAP experience an advantage.
- Ability to manage multiple tasks and priorities.
- Ability to work independently.
- Ability to communicate effectively and employ diplomacy and tact both orally and in writing.
- Ability to analyze and interpret incomplete or inconclusive information.
- Oral and written comprehension.
- Communication Skills.
- Mathematical reasoning.
- Soft Skills/Competencies: Communication, Teamwork, Problem-solving, Time management, Critical thinking, Decision-making, Organizational Ability.
Education
- Proven relevant experience in areas such as Customer Service/Administration/Contract Administration/Sales Support.
- Willingness to travel: up to 25% of the job may be travel.
Valuing different backgrounds
LivaNova values equality and diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination. Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.
Customer Service Representative in Gloucester employer: LivaNova
Contact Detail:
LivaNova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LivaNova. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and administration can benefit the role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication, teamwork, and problem-solving abilities. These are key for a Customer Service Representative, so make sure to share examples of how you've used these skills in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining LivaNova. Don’t miss out on this opportunity to make a difference!
We think you need these skills to ace Customer Service Representative in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in customer service and administration, and don’t forget to mention any skills that match the job description!
Show Off Your Skills: We want to see your strong communication and organisational abilities shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed multiple tasks or resolved customer issues.
Be Professional Yet Personable: While we appreciate a friendly tone, keep it professional. Use clear language and check your spelling and grammar. Remember, this is your chance to make a great first impression!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at LivaNova
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like contract administration and customer service tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it’s resolving customer issues or collaborating with teams. Practising clear and concise responses can really set you apart.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you’ve tackled challenges, especially in customer service or administrative roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks and priorities. Share examples of how you’ve organised your workload in past positions, particularly in fast-paced environments. This will show them you can handle the demands of the role effectively.
