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For Companies At a Glance
- Tasks: Provide top-notch service and maintenance for innovative medical equipment.
- Company: Join a global medtech leader dedicated to transforming lives.
- Benefits: Competitive salary, career growth, and a chance to make a real difference.
- Other info: Dynamic work environment with opportunities for training and development.
- Why this job: Be part of a mission that changes lives through cutting-edge healthcare solutions.
- Qualifications: Technical skills in equipment maintenance and a passion for patient care.
The predicted salary is between 35000 - 45000 £ per year.
As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you’re looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
Job Purpose
To affect an efficient service facility to achieve a high level of After Sales Service, while optimising service revenue/profit and Customer Satisfaction.
Major Accountabilities
- Carry out the service and maintenance of LivaNova Group equipment as required by Service Contracts and Warranty agreements to the standards laid down by relevant manufacturer and safety guidelines.
- Adhere to the routine PPM diary, thus ensuring PPM visits are completed within the terms of the service contracts.
- Contribute to the Cardiac Surgery Business Unit’s Customer Care policy.
- Report to Field Service Manager in order to pursue the renewal of Service Contracts and the conversion of Warranty to Service Contracts as applicable.
- Report to Field Service Manager to maintain and order as required a suitable stock of spares and equipment to fulfil service and maintenance requirements.
- Carry out the installation, demonstration and training of equipment as required.
- Maintain a record of all equipment in the field by serial number, delivery and manufacturing date and service history, e.g. SAP C4C customer iBases.
- Maintain spare parts trunk stock as required to ensure prompt routine service activities (including ordering same via company systems e.g. SAP C4C).
- Support spare parts central stock to support repairs and routine service work to the expectation of LivaNova UK&I customers.
- Gather relevant feedback and market information and pass on to Technical Service Manager / Sales Team / Manufacturer as appropriate.
- Attend Sales and commercial meetings as required.
- Keep updated manuals and a high level of knowledge of the products and any modification.
- Document any modification made to equipment and record with Service Reports etc. as appropriate.
- Attend training as required by Field Service Manager.
- Report frequently to Field Service Manager on own activity, including submission of Service Reports to Field Service Manager via SAP CRM system.
- Implement LBS business tools as appropriate.
Welcome to impact. Welcome to innovation. Welcome to your new life.
Field Service Engineer employer: LivaNova
Contact Detail:
LivaNova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at LivaNova on LinkedIn or through industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research LivaNova’s products and recent innovations. Show them you’re not just another candidate, but someone who’s genuinely excited about their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how your skills align with the role of a Field Service Engineer and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Your Passion for Medtech: When writing your application, let your enthusiasm for the medtech industry shine through. We want to see how your skills and experiences align with our mission to change lives and create ingenious solutions.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight relevant experiences that demonstrate your ability to provide top-notch service and maintain equipment, as well as your commitment to customer satisfaction.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This helps us quickly see how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at LivaNova
✨Know Your Tech
As a Field Service Engineer, you'll be working with complex medical equipment. Make sure you brush up on the specific technologies and products that LivaNova uses. Familiarise yourself with their service contracts and warranty agreements so you can discuss how you would handle maintenance and service efficiently.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled challenges in previous roles. Think about situations where you had to troubleshoot equipment issues or improve customer satisfaction. This will demonstrate your ability to think on your feet and adapt to changing circumstances.
✨Understand Customer Care
LivaNova places a strong emphasis on customer satisfaction. Be prepared to discuss how you would contribute to their Customer Care policy. Share any experiences where you went above and beyond for a customer, as this will show that you align with their mission to alter the course of lives.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.