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- Tasks: Provide top-notch service and maintenance for innovative medical equipment.
- Company: Join a global medtech leader dedicated to transforming lives.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and teamwork.
- Why this job: Make a real difference in healthcare while advancing your career.
- Qualifications: Technical skills in equipment maintenance and a passion for patient care.
The predicted salary is between 35000 - 45000 £ per year.
As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive.
Job Purpose
To affect an efficient service facility to achieve a high level of After Sales Service, while optimising service revenue/profit and Customer Satisfaction.
Major Accountabilities
- Carry out the service and maintenance of LivaNova Group equipment as required by Service Contracts and Warranty agreements to the standards laid down by relevant manufacturer and safety guidelines.
- Adhere to the routine PPM diary, thus ensuring PPM visits are completed within the terms of the service contracts.
- Contribute to the Cardiac Surgery Business Unit’s Customer Care policy.
- Report to Field Service Manager in order to pursue the renewal of Service Contracts and the conversion of Warranty to Service Contracts as applicable.
- Report to Field Service Manager to maintain and order as required a suitable stock of spares and equipment to fulfil service and maintenance requirements.
- Carry out the installation, demonstration and training of equipment as required.
- Maintain a record of all equipment in the field by serial number, delivery and manufacturing date and service history, e.g. SAP C4C customer iBases.
- Maintain spare parts trunk stock as required to ensure prompt routine service activities (including ordering via company systems e.g. SAP C4C).
- Support spare parts central stock to support repairs and routine service work to the expectation of LivaNova UK&I customers.
- Gather relevant feedback and market information and pass on to Technical Service Manager / Sales Team / Manufacturer as appropriate.
- Attend Sales and commercial meetings as required.
- Keep updated manuals and a high level of knowledge of the products and any modification.
- Document any modification made to equipment and record with Service Reports etc. as appropriate.
- Attend training as required by Field Service Manager.
- Report frequently to Field Service Manager on own activity, including submission of Service Reports to Field Service Manager via SAP CRM system.
- Implement LBS business tools as appropriate.
Welcome to impact. Welcome to innovation. Welcome to your new life.
Field Service Engineer in England employer: LivaNova
Contact Detail:
LivaNova Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in England
✨Tip Number 1
Network like a pro! Reach out to current employees at LivaNova on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role as a Field Service Engineer.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and understanding of LivaNova's products. Show us that you’re not just a candidate, but someone who’s genuinely excited about making a difference in patient care.
✨Tip Number 3
Practice your problem-solving skills! As a Field Service Engineer, you'll need to think on your feet. Consider common scenarios you might face and how you would tackle them. We love seeing candidates who can demonstrate their critical thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our mission of changing lives.
We think you need these skills to ace Field Service Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Field Service Engineer role. Highlight any relevant technical expertise and customer service experience, as we want to see how you can contribute to our mission of changing lives.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about medtech and how your background makes you a great fit for LivaNova. Be sure to mention specific examples that demonstrate your problem-solving skills and commitment to customer satisfaction.
Showcase Your Technical Skills: Since this role involves maintaining and servicing equipment, don’t forget to highlight your technical skills and any relevant certifications. We love seeing candidates who are proactive about their professional development and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at LivaNova
✨Know Your Tech
As a Field Service Engineer, you'll be working with complex medical equipment. Make sure you brush up on the specific technologies and products used by LivaNova. Familiarise yourself with their service contracts and warranty agreements so you can discuss how you would handle maintenance and service efficiently.
✨Showcase Your Customer Care Skills
Customer satisfaction is key in this role. Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you went above and beyond to ensure a client was happy, as this will resonate well with LivaNova's commitment to patient care.
✨Be Ready for Technical Questions
Expect technical questions that assess your problem-solving skills and knowledge of service protocols. Brush up on common issues faced in field service roles and be prepared to explain how you would troubleshoot or resolve them. This shows you're proactive and knowledgeable.
✨Demonstrate Your Team Spirit
LivaNova values collaboration, so be ready to discuss how you work within a team. Share experiences where you contributed to team goals or supported colleagues, especially in high-pressure situations. This will highlight your ability to fit into their culture and contribute positively.