Service Delivery Lead in Royal Tunbridge Wells

Job reference: 006456

Salary: £16.27 per hour

Department: Operations

Hours Per Week: 40

Job Description

Service Delivery Lead

Shaftesbury Martello Road, Eastbourne

Lead with purpose. Make a lasting difference.

Are you an experienced social care leader looking for your next challenge? Do you have the passion, expertise and commitment to empower people to live fulfilling, independent lives?

At Shaftesbury Martello Road, we're looking for an inspiring Service Delivery Lead to join our dedicated team and play a key role in delivering exceptional, person-centred support to adults with intellectual and physical disabilities.

Please note: This role does not qualify for visa sponsorship, as the salary does not meet current Home Office sponsorship requirements.

About Us

At Shaftesbury, we believe everyone deserves the opportunity to live a life that adds up for them. Guided by our values of being Open, Enabling, Inclusive and Courageous, we are committed to creating opportunities for the people we support to thrive, achieve their goals and enjoy greater independence.

Our services across adult care, children's services and education are built around personalised support, professional excellence and a genuine commitment to going the extra mile.

About the Role

As our Service Delivery Lead, you'll be responsible for providing strong leadership and support to both colleagues and the people we support, ensuring the highest standards of care and service delivery are maintained at all times.

This is a rewarding opportunity for an ambitious leader who is passionate about driving continuous improvement and making a meaningful impact within the community.

Key responsibilities include:

• Leading and supporting teams to deliver outstanding person-centred care.
• Developing, implementing and monitoring effective systems and processes.
• Ensuring compliance with regulatory requirements and quality standards.
• Driving service improvement initiatives and promoting best practice.
• Working collaboratively with external agencies and governing bodies.
• Identifying and supporting new business and growth opportunities within the service.
• Creating a positive, inclusive and empowering culture for both colleagues and people supported.

About the Service

Shaftesbury South East delivers high-quality, person-centred support that enables adults with intellectual and physical disabilities to live as independently as possible.

Based in the Eastbourne area, we provide:

• Supported living in shared tenancy accommodation.
• Support within individuals' own homes.
• Tailored care designed around each person's unique needs, aspirations and choices.

About You

We're looking for a dedicated and experienced care professional who:

Holds current CQC Registered Manager status, or is able to obtain registration.

Holds a Level 5 Diploma in Health and Social Care, or is willing to work towards achieving this qualification.

Has strong leadership, organisational and communication skills.

Is passionate about delivering exceptional outcomes for people we support.

Shares our values and commitment to inclusion, dignity and empowerment.

Why Join Shaftesbury?

We believe great people deserve great rewards. That's why we offer a fantastic range of benefits, including:

Birthday Leave
Frontline care colleagues can take their birthday off using their annual leave entitlement, and we'll make sure the occasion is celebrated with a birthday card.

CQC Recognition Rewards
When your service achieves a Good rating in all domains, all staff receive a £30 gift voucher. Outstanding services are rewarded with a £50 gift voucher.

Employee Recognition Programme
We celebrate colleagues who go above and beyond, with recognition from our Executive Leadership Team and gift vouchers of up to £50.

Excellent Training and Development
Comprehensive training programmes to support your ongoing professional growth and career progression.

Generous Annual Leave

• 25 days annual leave plus 8 bank holidays for the first five years.
• Increasing to 28 days annual leave plus 8 bank holidays after five years' service.

Pension Scheme

Employee Assistance Programme

Join Us

If you're a passionate leader who wants to make a genuine difference every day while helping shape the future of a growing and ambitious service

What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to Shaftesbury.

Through a wide range of disability care, special education, and rehabilitation services we promote inclusion and wellbeing for all. Together, we work to see people take part, contribute and be valued. We put the elements in place that all add up to connected lives.

Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities therefore we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.