At a Glance
- Tasks: Support participants through onboarding and ensure a positive experience.
- Company: Liva, a pioneer in digital behaviour change since 2015.
- Benefits: Meaningful role in health improvement, collaborative team, and exposure to digital health.
- Other info: Join a purpose-driven company committed to diversity and employee wellbeing.
- Why this job: Make a real impact on people's health and wellbeing from day one.
- Qualifications: Experience in customer support, strong communication skills, and interest in health.
The predicted salary is between 30000 - 40000 £ per year.
Since our inception in 2015 in Denmark, Liva has been a pioneer in the field of digital behaviour change. Our ambition is to empower 1 million people by 2030 to improve their health and well-being by preventing and managing chronic conditions through digitally-powered, evidence-based lifestyle interventions. Headquartered in Copenhagen and London, our collaborations with healthcare systems - including the NHS, life science companies and health insurers - allow us to impact lives at scale. We recently acquired Momenta, a leading developer and provider of evidence-based, outcome driven, healthy lifestyle solutions that help people negotiate the many day-to-day challenges they face in living healthier lives, with a focus on weight management.
We’re looking for someone who can be the first point of contact for our participants and make that experience genuinely positive. This role exists to ensure every individual joining a Liva programme feels supported, informed, and confident from day one — and continues to stay engaged throughout their journey.
What you’ll be doing:
- Supporting participants through onboarding, making the process simple and accessible
- Responding to enquiries across phone, chat, and email, ensuring people feel heard and supported
- Helping participants navigate the app and resolve any issues quickly
- Delivering brief, supportive interventions to encourage healthy behaviour change
- Acting as the first point of contact for questions, concerns, or complaints
- Working closely with coaches and internal teams to provide a seamless experience
- Identifying common issues and helping improve how we deliver our programmes
What you’ll have:
- Experience supporting customers or patients in a fast-paced environment
- Strong communication skills and the ability to build rapport quickly
- Confidence managing multiple conversations and tasks at once
- Comfort using digital systems and learning new tools
- An interest in health, wellbeing, or supporting behaviour change
What you’ll get:
- The opportunity to play a meaningful role in improving people’s health and wellbeing
- A collaborative, supportive team environment
- The chance to shape and improve how services are delivered
- Exposure to digital health and behaviour change at scale
At Liva, we are a purpose-driven company, and we go to work every day to help people live better lives. Our purpose is in our DNA, and we are always on the lookout for talented people who are eager to evolve and build a life-changing career within global health tech. At Liva we believe in doing business the right way. Liva is committed to both eliminating discrimination and encouraging diversity amongst our workforce. We are committed to developing a representative workforce at all levels, and maintaining a working environment that promotes the health and wellbeing of our employees. Liva will operate a fair, inclusive and transparent recruitment and selection process.
Onboarding and Support Advisor - 6 month Fixed term contract employer: Liva Healthcare
Liva Healthcare is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the healthcare sector. With flexible working arrangements and a strong focus on employee growth, you will have the opportunity to lead impactful projects while developing your skills in a supportive environment. Join us in making a meaningful difference in healthcare delivery across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding and Support Advisor - 6 month Fixed term contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Liva Healthcare.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Liva Healthcare. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Onboarding and Support Advisor - 6 month Fixed term contract
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Liva Healthcare.
How to prepare for a job interview at Liva Healthcare
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Liva Healthcare's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Liva Healthcare offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
