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For Companies At a Glance
- Tasks: Lead IT service delivery, ensuring smooth operations and exceptional user experiences.
- Company: Join the UK's top over-50s inclusive jobs board, committed to diversity and innovation.
- Benefits: Enjoy a full-time, permanent role with opportunities for remote work and professional growth.
- Why this job: Be part of a global team, optimising IT services while making a real impact on users' experiences.
- Qualifications: Proven experience in IT service delivery, strong technical skills, and excellent communication abilities required.
- Other info: Ideal for tech-savvy individuals eager to enhance their career in a dynamic environment.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Location: London, UK
Reporting To: IT Director
Contract Term: Full time, permanent
ROLE OBJECTIVE
We are seeking a highly skilled and technically proficient Technology Service Delivery Manager to join our global IT team. This role demands a unique blend of technical expertise and service management acumen to ensure the seamless delivery and support of critical IT services across our geographically dispersed workforce. You will be a key player in optimizing our IT infrastructure, applications, and security, while ensuring exceptional user experiences and adherence to strict service level agreements.
Responsibilities
- Service Delivery & Infrastructure Management: Oversee the day-to-day delivery of IT services, encompassing infrastructure, applications, and end-user support, ensuring alignment with SLAs and operational standards. Proactively monitor infrastructure health, performance, and capacity, identifying and mitigating potential risks to service availability. Manage incidents, problems, and changes with a focus on minimizing disruption and downtime. Collaborate with internal IT teams (e.g. security, applications, cloud ops) to ensure seamless service operation and integration.
- Technical Expertise & Troubleshooting: Possess a strong understanding of core IT infrastructure components, including networks, servers, storage, databases, and cloud platforms. Provide technical support and troubleshooting for complex issues escalated by service desk or junior team members. Contribute to the design, implementation, and maintenance of IT solutions, ensuring scalability, security, and performance. Stay abreast of emerging technologies and industry best practices, evaluating their potential impact on service delivery.
- Vendor Management & Collaboration: Manage relationships with key technology vendors and service providers, ensuring contractual obligations are met and service levels are maintained. Negotiate contracts and service agreements, optimizing costs and ensuring value for money. Collaborate with vendors on incident resolution, problem management, and the implementation of new technologies.
- Continuous Improvement & Automation: Identify opportunities to improve service delivery efficiency and effectiveness through automation, process optimization, and knowledge management. Develop and maintain comprehensive service documentation, including knowledge base articles, operational runbooks, and troubleshooting guides. Contribute to the development and implementation of IT service management (ITSM) processes and tools.
SKILLS & EXPERIENCE
Essential Skills and Experience: Proven experience as a Technology Service Delivery Manager or similar role, with a demonstrable track record of success in a global organisation. Strong technical background with in-depth knowledge of IT infrastructure, networking, cloud computing, and cybersecurity. Extensive experience working across a remote global workforce, understanding the complexities of delivering and supporting IT services in diverse locations. Solid understanding of ITIL framework and service management principles. Excellent communication, interpersonal, and stakeholder management skills. Ability to work effectively under pressure and manage multiple priorities. Strong analytical and problem-solving skills. Experience with service management and monitoring tools.
Desirable Skills and Experience: ITIL v4 certification. Experience with scripting or automation tools (e.g., Python, PowerShell). Knowledge of specific technologies relevant to the organisation (e.g., GCP, M365, Cisco networking).
Technology Service Delivery Manager employer: LIV Golf
Contact Detail:
LIV Golf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework and service management principles, as these are crucial for the Technology Service Delivery Manager role. Consider joining relevant online forums or groups where you can discuss best practices and gain insights from others in the field.
✨Tip Number 2
Network with professionals in the IT service delivery space, especially those who have experience in global organisations. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in service delivery.
✨Tip Number 3
Showcase your technical expertise by staying updated on emerging technologies relevant to the role, such as cloud computing and cybersecurity. Engage in online courses or certifications that can enhance your knowledge and demonstrate your commitment to continuous improvement.
✨Tip Number 4
Prepare to discuss your experience managing vendor relationships and negotiating contracts. Think of specific examples where you successfully optimised costs or improved service levels, as this will highlight your ability to deliver value in a managerial capacity.
We think you need these skills to ace Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Technology Service Delivery Manager. Focus on your technical skills, service management experience, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the company's needs. Mention your experience with ITIL principles and your ability to manage a remote workforce.
Highlight Key Achievements: In your application, include specific examples of past successes in service delivery management. Use metrics where possible to demonstrate your impact, such as improvements in service levels or efficiency gains.
Showcase Continuous Improvement Mindset: Emphasise your commitment to continuous improvement and automation in your application. Discuss any relevant projects or initiatives you've led that improved service delivery or operational efficiency.
How to prepare for a job interview at LIV Golf
✨Showcase Your Technical Expertise
Be prepared to discuss your technical background in detail. Highlight your experience with IT infrastructure, networking, and cloud computing, as well as any specific technologies mentioned in the job description. This will demonstrate your capability to handle the technical demands of the role.
✨Understand Service Management Principles
Familiarise yourself with the ITIL framework and service management principles. Be ready to explain how you've applied these concepts in previous roles, particularly in managing service delivery and ensuring adherence to SLAs.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex issues you've resolved in the past. Discuss your approach to troubleshooting and how you minimised disruption during incidents. This will showcase your analytical skills and ability to work under pressure.
✨Highlight Vendor Management Experience
If you have experience managing vendor relationships, be sure to mention it. Discuss how you've negotiated contracts and collaborated with vendors on incident resolution. This will illustrate your ability to maintain service levels and optimise costs.
