Senior Manager, Tournament Administration

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ABOUT LIV GOLF

Now in its fourth season, the LIV Golf League features 13 teams competing for both an Individual and Team title at premier golf courses across the world. As the first truly global golf League, LIV Golf is constantly innovating to set a new standard in sport and redefine the fan experience through the lens of music, culture, and entertainment, while growing the game of golf for a new era of players and fans around the world. Headquartered in New York and London, the League holds events in cities across Asia, Australia, Europe, the Middle East, North America, and Africa, with broadcasts reaching nearly 900 million households in more than 200 international markets and territories. LIV Golf was designed to expand the sport on a global level, bring new audiences to the game, create new value within the golfing ecosystem, and enhance the game's societal impact far beyond the course through the League's Impact & Sustainability efforts.

ROLE OBJECTIVE/THE TEAM

LIV Golf is seeking a highly organised and proactive Senior Manager, Tournament Administration, to support the planning and delivery of key logistical elements across our global event schedule. This role is instrumental in creating world-class experiences for corporate partners, VIP guests, and players participating in our Pro-Am events throughout the season.

JOB RESPONSIBILITIES/WHAT YOU WILL BE DOING

• Lead on-site and pre-event pro-am operations, acting as a primary point of contact for players, guests, EMCs, and venue stakeholders.
• Work with the Event Management Companies (EMCs), overseeing all elements of pro-am operations and delivery, from pre-planning to on-site execution.
• Design and implement end-to-end guest journeys for each pro-am, ensuring consistency and excellence across the season.
• Support the creation of event-day run sheets and operational plans, ensuring all teams are aligned on timelines, responsibilities, and deliverables.
• Manage on-site guest registration processes, ensuring smooth check-in, welcome flow, and accurate distribution of credentials and gifting.
• Work with the SVP of Merchandise to curate a thorough gifting strategy for each pro-am; communicate the strategy to EMCs and ensure order deadlines are met.
• Collaborate closely with internal teams, host venues, and partners, managing the internal request process for pro-am teams.
• Support the development and implementation of standard operating procedures (SOPs) to ensure our EMCs deliver consistency across our events.
• Monitor EMC performance on event days, capturing learnings and feeding back to drive continuous service improvement.
• Support the VP, Tournament Administration, and manage the end-to-end delivery of the Honorary Observer Programme, ensuring a seamless and premium experience for VIP guests.
• Oversee and support the Manager, Competition Logistics as an additional on-site contact for Honorary Observers, providing personalised support and exceptional hospitality throughout their experience.
• Coordinate closely with the Partnership Management team to allocate Honorary Observer spots for partners, VIPs, and invited guests.
• Work with internal operations teams, EMCs, and on-course officials to ensure smooth access to tees, fairways, and designated viewing areas.
• Liaise with player liaisons, caddies, marshals, and rules officials to facilitate safe and unobtrusive on-course positioning for guests.
• Capture feedback from VIP guests, partners, and internal teams to drive continuous improvement of the experience.
• Support with TVP Program logistics, from pre-planning to on-site execution.
• Assist the VP of Tournament Administration with the organisation of all accreditation across the LIV Golf League.
• Approve credential requests within agreed guidelines, set by the VP, Tournament Administration.
• Liaise with teams, internal departments, sponsors, suppliers, etc. concerning accreditation queries.
• Support delivery of Tournament Administration programs as needed, not limited to but including the following: Travelling Volunteer Program, Child Care, Volunteer Programme, and Shipping.

REQUIRED SKILLS/WHAT WE ARE LOOKING FOR FROM YOU

• 3+ years working within golf events / live sports and entertainment, managing end-to-end logistics around golf days or other such events.
• Proven track record coordinating large-scale events, with a customer-first mindset.
• Strong leadership and communication skills; able to build long-lasting relationships with internal and external stakeholders.
• A passion for innovation and guest experience; staying ahead of industry trends and developments, identifying new ways to enhance the event delivery and experience.
• Willingness and ability to travel globally in line with the LIV Golf event schedule.
• Regular weekend work and some unsociable hours involved, in line with the nature of live events.

LIV Golf is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees.