Assistant Operations Manager, Retail - Events in City of London

ABOUT LIV GOLF

The LIV Golf League is the world's only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world's best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game's societal impact.

A landmark investment by LIV Golf also launched The International Series, a set of 10 enhanced events sanctioned by the Asian Tour, with elevated prize funds in world-class destinations, offering a pathway for leading professional and amateur golfers from around the world into the LIV Golf League.

Only four years into operations and with tournaments across North and Latin Americas, Asia, Australia, the Middle East and Europe, LIV Golf remains committed to developing the sport at every level and exposing more people to the positive virtues of the game through its unique blend of intense competition and entertainment.

LIV Golf is owned and operated by LIV Golf Investments whose vision and mission are centered around making holistic and sustainable investments to enhance the global golf ecosystem and unlock the sport's untapped worldwide potential.

ROLE OBJECTIVE/THE TEAM

The Assistant Manager, Retail - Events at LIV Golf is responsible for supporting the Senior Retail Operations Manager and department with event logistics, coordinating deliveries, installation, and execution to ensure they align with the company's operational goals. This includes supporting staff, managing store operations during the event, overseeing inventory and merchandising, handling customer service issues, and contributing to sales and marketing efforts to enhance the overall event experience and drive profitability.

JOB RESPONSIBILITIES/WHAT YOU WILL BE DOING

• Event support: Assist in the planning, organisation, and execution of events to ensure they run smoothly.
• Staff management: Supervise, train, and motivate retail associates to perform their best and achieve sales targets whilst keeping a positive environment and customer focus.
• Logistics and inventory: Monitor and manage store inventory, handle incoming deliveries, and coordinate product displays for maximum appeal.
• Customer service: Ensure customer satisfaction by addressing inquiries, handling complaints, and resolving problems effectively.
• Operational oversight: Assist with daily store operations, including opening and closing procedures, and maintain compliance with company policies.
• Sales and marketing: Support sales strategies within the store as well as direct to e-Comm. Work with supporting brands where applicable. Use data to inform merchandise placement and sales techniques.
• Planning: Work with the Senior Retail Operations Manager to plan the event's logistics, including timelines, and operational requirements of store interior build.
• Marketing and promotion: Collaborate with the marketing department on promotional activities to increase event visibility, potentially including local marketing efforts to expose merchandise further.
• Staff scheduling and training: Plan staff schedules to ensure adequate coverage for the event. This includes training employees on specific event details, goals, and any promotional offerings.
• Event stage Team leadership: Act as a brand ambassador and motivate the team to achieve sales and customer service targets throughout the event.
• On-site management: Oversee the event setup, execution, and breakdown to ensure all activities proceed according to plan.
• Inventory and visual merchandising: Ensure the store's visual presentation and merchandising are executed to a high standard. Monitor inventory levels and replenishment.
• Customer experience management: Handle customer inquiries and complaints, ensuring that all attendees have an exceptional and enjoyable experience.
• Post-event phase Feedback and improvement: Provide feedback to senior management on what worked well and what could be improved. This is crucial for planning future events.
• Finalisation of event: Oversee the breakdown of store interior and merchandise consolidation to return to the fulfilment centre whilst leaving store structure in a suitable condition.

REQUIRED SKILLS/WHAT WE ARE LOOKING FOR FROM YOU

• Proven experience in retail operations, preferably in an event or pop-up setting.
• Strong team leadership and staff supervision skills, including training and motivating teams to achieve sales and service targets.
• Demonstrated ability to manage event logistics, including inventory, deliveries, and store set-up/teardown.
• Excellent customer service and complaint-resolution skills, with a focus on creating positive guest experiences.
• Solid understanding of inventory management, merchandising, and visual standards.
• Strong organizational and time-management abilities, able to coordinate multiple priorities under tight deadlines.
• Confident communicator, both with internal teams and customers.
• Proficiency with retail technology (POS systems, inventory tools) and a comfort with using data to inform decisions.
• Experience collaborating with marketing or promotional teams is a plus.

YOU WILL THRIVE HERE IF

• You excel in dynamic, fast-paced environments like live events and pop-ups.
• You enjoy leading and inspiring a team to deliver exceptional service and sales results.
• You're a problem solver who can stay calm and resourceful under pressure.
• You take pride in creating a seamless and memorable guest experience.
• You're flexible and excited about travelling to LIV Golf events worldwide.
• You're comfortable working extended hours, including evenings and weekends, during event periods.

LIV Golf is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees. We prohibit discrimination and harassment of any kind based on age, gender, disability, religion or belief, marital status, pregnancy, race, ethnicity, or any other status protected by the laws or regulations where we operate.