Content & Communications Manager in London

About us

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

About the opportunity

We’re looking for a Content & Communications Manager to shape and deliver how Littlepay communicates to our target audience and markets. This role will lead our content, storytelling, and external communications strategy building brand credibility, engaging target audiences, and supporting commercial growth. Sitting within the Marketing team, you will play a key role in positioning Littlepay as a trusted and authoritative voice in the industry, while ensuring content and messaging consistently support demand generation, customer engagement and product marketing.

What you’ll do:

• Content Strategy & Planning: Develop and execute a comprehensive content and communications strategy aligned with business goals. Own and manage a structured content calendar across channels and regions. Ensure content supports demand generation, brand positioning, and customer engagement.
• Content Creation & Editorial Leadership: Lead the creation and production of high-quality content, including: Case studies, blogs, and articles; Reports, white papers, and thought leadership; Website and campaign content; Multimedia content (videos, webinars, podcasts). Act as lead editor for all external content, ensuring clarity, consistency, and quality. Translate complex or technical subject matter into compelling, accessible narratives.
• PR & External Communications: Develop and deliver a PR and communications strategy across media, social, and industry channels. Manage press activity including announcements, press releases, and proactive media outreach. Build and maintain strong relationships with key media and industry contacts. Drive consistent global and regional messaging aligned with company priorities.
• Executive & Brand Voice: Partner with senior leadership to develop thought leadership content and speaking opportunities. Ensure a consistent and compelling brand voice across all external communications. Support positioning of Littlepay executives as industry experts.
• Campaign & Commercial Support: Collaborate with Demand Generation to create content that supports campaigns and pipeline growth. Ensure content is effectively leveraged across marketing, sales, and customer channels. Contribute to key marketing initiatives with impactful storytelling and messaging.
• Cross-functional Collaboration: Work closely with Product, Customer, Sales, and regional teams to align messaging. Ensure consistency and reduce duplication of content across the business. Bring together insights from across the organisation to strengthen storytelling. Partner closely with Product Marketing to translate product positioning and messaging into compelling content and external communications. Support product launches by developing high-quality content and communications aligned to go-to-market plans.

About you

Ideally, you’ll have:

• 5+ years’ experience in content, communications, or PR (B2B, fintech, or tech preferred).
• Proven track record delivering content and PR strategies with measurable impact.
• Exceptional writing, editing, and storytelling skills.
• Experience working with complex or technical subject matter.
• Strong understanding of digital PR, content marketing, and social media.
• Experience managing multiple content streams in a fast-paced environment.
• Strong communicator and storyteller with a creative, strategic mindset.
• Commercially aware, with a focus on impact and outcomes.
• Highly organised with the ability to prioritise and meet deadlines.
• Collaborative and confident working with senior stakeholders.

Our benefits

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work. You’ll have access to:

• A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively.
• Paid professional development (including conferences, courses, learning subscriptions, etc.).
• Harrison Assessments - our talent management provider that facilitates continuous professional development.
• A variety of flexible leave options.
• A company-wide paid day off.
• Flexible (hybrid) working conditions.
• Health insurance via our provider Vitality.
• UK pension additional contribution split.
• Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia).
• Our generous employee referral program.
• Mid-year, quarterly, and end-of-year corporate and team events and workshops.
• Short-term remote working arrangements.
• International travel opportunities (dependent on role).

In-office expectations

At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully. For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role. We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.

Our recruitment process

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll be sent a technical challenge to complete. If we like what we see, we’ll invite you to meet with a second set of Littlepay folks before being presented with an offer. If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve! Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe. If this opportunity interests you, hit apply! We look forward to learning about you.