At a Glance
- Tasks: Bridge the gap between contracts and technical delivery in a dynamic fintech environment.
- Company: Join Littlepay, a fast-growing fintech revolutionising payment experiences worldwide.
- Benefits: Enjoy flexible working, health insurance, professional development, and fun team events.
- Other info: Collaborative culture with opportunities for international travel and remote work.
- Why this job: Make a real impact on global payment solutions while growing your career.
- Qualifications: 2-5 years as a Business Analyst in card payments; strong documentation skills.
The predicted salary is between 45000 - 55000 € per year.
We're Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we're proud to move more people through better payment experiences.
About The opportunity
We are looking for an autonomous, driven, and highly capable Mid-Senior Business Analyst to join our Customer Delivery team. In this critical role, you will be the linchpin that bridges the gap between high-level contracted outcomes and actionable technical delivery. Where contracts contain complex build commitments, you will step in to elaborate requirements, clarifying and translating effort to timelines and costs. You will be responsible for authoring foundational delivery documents, and handing over ready-to-execute Statements of Work (SoWs) to our Project and Programme Managers. If you are a self-starter who thrives in a dynamic environment and is ready to hit the ground running, we want you on our team.
Key responsibilities
- Requirements Elaboration: Take high-level, outcome-based contract commitments and elaborate them into detailed, actionable requirements for our delivery and product teams.
- Commercial Costing & Estimation: Enable accurate Time and Materials (T&M) costings against our fixed rate cards for product build commitments, managing the internal approval process from start to finish.
- Documentation & Governance: Take ownership of creating robust Business Requirements Documents (BRDs) and assist technical teams in drafting detailed Functional Specifications and test plans, tailored to our custom V-Model development lifecycle.
- SoW Generation: Draft and deliver comprehensive Statements of Work (SoWs) to Project and Programme Managers, ensuring they are fully prepped and ready for customer delivery.
- Stakeholder Collaboration: Working directly with customers and partnering closely with internal project, product and technical teams to ensure alignment between commercial commitments and technical execution.
- Pre-Sales Decoupling: Act as the primary commercial-to-delivery bridge for post-contract scoping and elaboration.
- Testing and validation: Play an active role in testing during each of the SDLC stages.
About you
- Industry Experience: 2 to 5 years of proven experience as a Business Analyst within the card payments industry.
- Transit/cEMV Knowledge: Prior exposure to the transit sector and Contactless EMV (cEMV) is highly desirable and will set you apart.
- Autonomy & Fast-Paced Execution: You do not wait to be told what to do. You proactively identify gaps in contracted outcomes, seek out the necessary stakeholders, and drive the elaboration process independently.
- Commercial Acumen & Cost Estimation: You treat the company's commercials with care. When producing T&M costings, you ask the right technical questions to ensure estimates are realistic and viable against the fixed rate card.
- Requirements Elaboration & Clarity: You excel at translation. You take a vague contract clause and systematically break it down into a comprehensive BRD.
- Stakeholder Partnership & Delivery Focus: You view Project and Programme Managers as your primary customers.
- Methodology: Experience working with structured development lifecycles, specifically an understanding of the V-Model methodology.
- Core Toolset Proficiency: You must be highly proficient in our daily operational stack: Jira, Notion, Lucidchart, Monday.com.
- Commercial Acumen: Strong capability in commercial modelling, specifically producing and defending T&M estimates against established rate cards.
We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.
You’ll have access to a high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively.
Our recruitment process involves a chat with our Talent team, followed by interviews and a technical challenge. We encourage applications from all backgrounds and experiences.
If this opportunity interests you, hit apply! We look forward to learning about you.
Business Analyst (Customer Delivery) in London employer: Littlepay
At Littlepay, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Business Analyst in our Melbourne office, you'll enjoy flexible working conditions, continuous professional development opportunities, and a supportive environment that values collaboration and innovation. Join us to be part of a team that is not only shaping the future of payment solutions but also prioritising your well-being and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (Customer Delivery) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Littlepay or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by understanding our products and services inside out. Dive into how our payments platform works and think about how your skills as a Business Analyst can enhance customer delivery. Show us you’re ready to hit the ground running!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and make sure to follow up. A quick email expressing your enthusiasm can keep you on our radar and show us you’re genuinely interested.
✨Tip Number 4
Be ready to showcase your problem-solving skills during interviews. We love candidates who can think on their feet and tackle challenges head-on. Prepare examples from your past experiences where you’ve made a real impact!
We think you need these skills to ace Business Analyst (Customer Delivery) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience in the card payments industry and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Documentation Skills:Since you'll be creating Business Requirements Documents and Statements of Work, it's crucial to demonstrate your ability to produce clear and concise documentation. Include examples of your past work or describe how you approach writing these types of documents.
Be Clear About Your Autonomy:We love self-starters! In your application, share instances where you've taken the initiative to drive projects forward or solve problems independently. This will show us that you're ready to hit the ground running in our fast-paced environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Littlepay
✨Know Your Stuff
Before the interview, dive deep into Littlepay's operations and the fintech landscape. Understand how their payments platform works and be ready to discuss how your experience as a Business Analyst can contribute to their goals.
✨Showcase Your Documentation Skills
Be prepared to talk about your experience with creating Business Requirements Documents (BRDs) and Statements of Work (SoWs). Bring examples if possible, and explain how your clear documentation has helped teams in the past.
✨Demonstrate Stakeholder Collaboration
Highlight your ability to work with various stakeholders. Share specific instances where you successfully bridged gaps between commercial commitments and technical execution, showcasing your collaborative approach.
✨Prepare for Technical Challenges
Since there's a technical challenge involved in the recruitment process, practice articulating your thought process while solving problems. This will help you demonstrate your analytical skills and how you approach complex requirements.
