At a Glance
- Tasks: Lead content strategy and create engaging communications for a growing fintech.
- Company: Join Littlepay, a dynamic fintech revolutionising payment experiences globally.
- Benefits: Enjoy flexible working, professional development, health insurance, and a supportive team culture.
- Other info: Collaborative environment with opportunities for international travel and career growth.
- Why this job: Shape brand storytelling and make an impact in the fintech industry.
- Qualifications: 5+ years in content or communications with strong writing and strategic skills.
The predicted salary is between 50000 - 60000 £ per year.
About us
We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.
About the opportunity
We’re looking for a Content & Communications Manager to shape and deliver how Littlepay communicates to our target audience and markets. This role will lead our content, storytelling, and external communications strategy building brand credibility, engaging target audiences, and supporting commercial growth. Sitting within the Marketing team, you will play a key role in positioning Littlepay as a trusted and authoritative voice in the industry, while ensuring content and messaging consistently support demand generation, customer engagement and product marketing.
What you’ll do
- Content Strategy & Planning
- Develop and execute a comprehensive content and communications strategy aligned with business goals
- Own and manage a structured content calendar across channels and regions
- Ensure content supports demand generation, brand positioning, and customer engagement
- Content Creation & Editorial Leadership
- Lead the creation and production of high-quality content, including:
- Case studies, blogs, and articles
- Reports, white papers, and thought leadership
- Website and campaign content
- Multimedia content (videos, webinars, podcasts)
- Act as lead editor for all external content, ensuring clarity, consistency, and quality
- Translate complex or technical subject matter into compelling, accessible narratives
- PR & External Communications
- Develop and deliver a PR and communications strategy across media, social, and industry channels
- Manage press activity including announcements, press releases, and proactive media outreach
- Build and maintain strong relationships with key media and industry contacts
- Drive consistent global and regional messaging aligned with company priorities
- Executive & Brand Voice
- Partner with senior leadership to develop thought leadership content and speaking opportunities
- Ensure a consistent and compelling brand voice across all external communications
- Support positioning of Littlepay executives as industry experts
- Campaign & Commercial Support
- Collaborate with Demand Generation to create content that supports campaigns and pipeline growth
- Ensure content is effectively leveraged across marketing, sales, and customer channels
- Contribute to key marketing initiatives with impactful storytelling and messaging
- Cross-functional Collaboration
- Work closely with Product, Customer, Sales, and regional teams to align messaging
- Ensure consistency and reduce duplication of content across the business
- Bring together insights from across the organisation to strengthen storytelling
- Partner closely with Product Marketing to translate product positioning and messaging into compelling content and external communications
- Support product launches by developing high-quality content and communications aligned to go-to-market plans
About You
- 5+ years’ experience in content, communications, or PR (B2B, fintech, or tech preferred)
- Proven track record delivering content and PR strategies with measurable impact
- Exceptional writing, editing, and storytelling skills
- Experience working with complex or technical subject matter
- Strong understanding of digital PR, content marketing, and social media
- Experience managing multiple content streams in a fast-paced environment
- Strong communicator and storyteller with a creative, strategic mindset
- Commercially aware, with a focus on impact and outcomes
- Highly organised with the ability to prioritise and meet deadlines
- Collaborative and confident working with senior stakeholders
Our Benefits
We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work. You’ll have access to:
- A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
- Paid professional development (including conferences, courses, learning subscriptions, etc.)
- Health insurance via our provider Vitality
- UK pension additional contribution split
- A variety of flexible leave options
- A company-wide paid day off
- Flexible (hybrid) working conditions
- Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
- Harrison Assessments - our talent management provider that facilitates continuous professional development
- Our generous employee referral program
- Mid-year, quarterly, and end-of-year corporate and team events and workshops
- Short-term remote working arrangements
- International travel opportunities (dependent on role)
In-office expectations
At Littlepay, we believe great work happens when we solve problems together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully. For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross-functional collaboration, customer engagement and specific team workflows. Your hiring manager will provide details relevant to your role. We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with speed and agility as we continue to scale, ensuring our ways of working support both our people and our shared ambition to move more people through better payment experiences.
Content & Communications Manager employer: Littlepay
At Littlepay, we pride ourselves on being an exceptional employer that fosters a high-trust working environment and prioritises employee well-being. Our inclusive culture encourages collaboration and creativity, while offering generous professional development opportunities, flexible working conditions, and a variety of benefits designed to support your personal and professional growth. Join us in Melbourne and be part of a dynamic fintech team that is committed to making a meaningful impact in the payments industry.
StudySmarter Expert Advice🤫
We think this is how you could land Content & Communications Manager
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those connected to Littlepay. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best content and communications work. Whether it’s case studies, blogs, or multimedia content, make sure it’s easily accessible online. This way, when you get that interview, you can wow them with your expertise!
✨Tip Number 3
Prepare for the interview by researching Littlepay inside out. Understand their products, values, and recent news. Tailor your responses to show how your experience aligns with their goals. This will demonstrate your genuine interest and help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Littlepay team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Content & Communications Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Content & Communications Manager role. Highlight your experience in content strategy and PR, and show us how your skills align with our goals at Littlepay.
Showcase Your Storytelling Skills:We want to see your exceptional writing and storytelling abilities! Include examples of your past work that demonstrate how you've translated complex topics into engaging content. This is your chance to shine!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured content that gets straight to the heart of your experience and achievements. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Littlepay
✨Know Your Stuff
Before the interview, dive deep into Littlepay's mission and values. Understand their payment platform and how it operates in different regions. This knowledge will help you tailor your responses and show that you're genuinely interested in the company.
✨Showcase Your Storytelling Skills
As a Content & Communications Manager, storytelling is key. Prepare examples of how you've transformed complex information into engaging content. Bring along samples of your work, like case studies or articles, to demonstrate your writing prowess.
✨Be Ready for Collaboration Questions
Expect questions about cross-functional collaboration. Think of specific instances where you've worked with different teams, like Product or Sales, to create impactful content. Highlight your ability to align messaging and reduce duplication across channels.
✨Prepare for PR Scenarios
Since PR is a big part of the role, be ready to discuss how you would handle media outreach or manage press releases. Consider potential challenges Littlepay might face in the fintech space and how you would address them through effective communication strategies.
