At a Glance
- Tasks: Bridge the gap between contracts and technical delivery in a dynamic fintech environment.
- Company: Join Littlepay, a fast-growing fintech revolutionising payment experiences worldwide.
- Benefits: Enjoy flexible working, health insurance, professional development, and a vibrant team culture.
- Other info: Collaborative team with opportunities for international travel and continuous learning.
- Why this job: Make a real impact on global payment solutions while growing your career.
- Qualifications: 2-5 years as a Business Analyst in card payments; strong documentation skills required.
The predicted salary is between 50000 - 60000 € per year.
We are Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we are proud to move more people through better payment experiences.
About the opportunity: We are looking for an autonomous, driven, and highly capable Mid-Senior Business Analyst to join our Customer Delivery team. In this critical role, you will be the linchpin that bridges the gap between high-level contracted outcomes and actionable technical delivery. Where contracts contain complex build commitments, you will step in to elaborate requirements, clarifying and translating effort to timelines and costs. You will be responsible for authoring foundational delivery documents, and handing over ready-to-execute Statements of Work (SoWs) to our Project and Programme Managers. If you are a self-starter who thrives in a dynamic environment and is ready to hit the ground running, we want you on our team.
Key responsibilities:
- Requirements Elaboration: Take high-level, outcome-based contract commitments and elaborate them into detailed, actionable requirements for our delivery and product teams.
- Commercial Costing & Estimation: Enable accurate Time and Materials (T&M) costings against our fixed rate cards for product build commitments, managing the internal approval process from start to finish.
- Documentation & Governance: Take ownership of creating robust Business Requirements Documents (BRDs) and assist technical teams in drafting detailed Functional Specifications and test plans, tailored to our custom V-Model development lifecycle.
- SoW Generation: Draft and deliver comprehensive Statements of Work (SoWs) to Project and Programme Managers, ensuring they are fully prepped and ready for customer delivery.
- Stakeholder Collaboration: Work directly with customers and partner closely with internal project, product and technical teams to ensure alignment between commercial commitments and technical execution.
- Pre-Sales Decoupling: Act as the primary commercial-to-delivery bridge for post-contract scoping and elaboration.
- Testing and validation: Play an active role in testing during each of the SDLC stages, including architecting comprehensive, testable acceptance criteria, serving as the primary point of reference for requirement clarification during the build, and orchestrating formal User Acceptance Testing (UAT).
About you:
- Industry Experience: 2 to 5 years of proven experience as a Business Analyst within the card payments industry.
- Transit/cEMV Knowledge: Prior exposure to the transit sector and Contactless EMV (cEMV) is highly desirable.
- Autonomy & Fast-Paced Execution: Proactively identify gaps in contracted outcomes, seek out necessary stakeholders, and drive the elaboration process independently.
- Commercial Acumen & Cost Estimation: Treat the company's commercials with care and produce realistic T&M costings.
- Requirements Elaboration & Clarity: Excel at translation and produce clear documentation for Product and Engineering Teams.
- Stakeholder Partnership & Delivery Focus: View Project and Programme Managers as primary customers and foster collaborative relationships with Product Managers.
- Methodology: Experience working with structured development lifecycles, specifically an understanding of the V-Model methodology.
- Core Toolset Proficiency: Highly proficient in Jira, Notion, Lucidchart, and Monday.com.
- Commercial Acumen: Strong capability in commercial modelling and defending T&M estimates.
We love to look after our people. At Littlepay, you will be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work. You will have access to a high trust working environment, flexible leave options, health insurance, wellbeing support, and opportunities for professional development.
Our recruitment process includes an initial chat with our Talent team, followed by interviews and a technical challenge. We encourage applicants from all backgrounds and perspectives to apply.
If this opportunity interests you, hit apply! We look forward to learning about you.
Business Analyst (Customer Delivery) London, United Kingdom employer: Littlepay Limited
At Littlepay, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Business Analyst in London, you'll enjoy flexible working conditions, comprehensive wellbeing support, and continuous professional development opportunities, all while contributing to innovative payment solutions that impact millions globally. Join us to be part of a collaborative team that values your unique contributions and supports your growth in the fast-paced fintech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (Customer Delivery) London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at Littlepay or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your interviews by understanding our products and services inside out. Familiarise yourself with how we enable payments for public transport and think about how your skills as a Business Analyst can enhance that experience.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Bring examples of how you've tackled complex requirements in the past, especially in the card payments industry. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Littlepay.
We think you need these skills to ace Business Analyst (Customer Delivery) London, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience in the card payments industry and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Documentation Skills:Since you'll be creating Business Requirements Documents and Statements of Work, it's crucial to demonstrate your ability to produce clear and concise documentation. Include examples of your past work or describe how you approach writing these types of documents.
Be Proactive in Your Approach:We love self-starters! In your application, share instances where you've taken the initiative to identify gaps or drive projects forward. This will show us that you're ready to hit the ground running in our fast-paced environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Littlepay Limited
✨Know Your Stuff
Before the interview, dive deep into Littlepay's operations and the fintech landscape. Understand how their payments platform works and be ready to discuss your experience in the card payments industry, especially if you have insights into transit or cEMV.
✨Showcase Your Documentation Skills
Be prepared to talk about your experience with creating Business Requirements Documents (BRDs) and Statements of Work (SoWs). Bring examples of your past work that demonstrate your ability to translate complex requirements into clear, actionable documents.
✨Demonstrate Stakeholder Collaboration
Highlight your experience working with various stakeholders. Share specific examples of how you've successfully partnered with project managers and technical teams to ensure alignment between commercial commitments and technical execution.
✨Prepare for Technical Challenges
Since there's a technical challenge involved in the recruitment process, brush up on your skills related to Jira, Notion, and other tools mentioned in the job description. Familiarise yourself with the V-Model methodology to show you're ready to hit the ground running.
