At a Glance
- Tasks: Lead content strategy and communications to engage audiences and support growth.
- Company: Join Littlepay, a dynamic fintech revolutionising payment experiences globally.
- Benefits: Enjoy flexible working, health insurance, and professional development opportunities.
- Other info: Collaborative culture with opportunities for international travel and career growth.
- Why this job: Shape impactful narratives in a fast-paced fintech environment.
- Qualifications: 5+ years in content or communications with strong storytelling skills.
The predicted salary is between 50000 - 65000 £ per year.
We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.
About the opportunity
We’re looking for a Content & Communications Manager to shape and deliver how Littlepay communicates to our target audience and markets. This role will lead our content, storytelling, and external communications strategy building brand credibility, engaging target audiences, and supporting commercial growth. Sitting within the Marketing team, you will play a key role in positioning Littlepay as a trusted and authoritative voice in the industry, while ensuring content and messaging consistently support demand generation, customer engagement and product marketing.
What you’ll do
- Develop and execute a comprehensive content and communications strategy aligned with business goals
- Own and manage a structured content calendar across channels and regions
- Ensure content supports demand generation, brand positioning, and customer engagement
- Lead the creation and production of high-quality content, including case studies, blogs, and articles; reports, white papers, and thought leadership; website and campaign content
- Act as lead editor for all external content, ensuring clarity, consistency, and quality
- Translate complex or technical subject matter into compelling, accessible narratives
PR & External Communications
- Develop and deliver a PR and communications strategy across media, social, and industry channels
- Manage press activity including announcements, press releases, and proactive media outreach
- Build and maintain strong relationships with key media and industry contacts
- Drive consistent global and regional messaging aligned with company priorities
Executive & Brand Voice
- Partner with senior leadership to develop thought leadership content and speaking opportunities
- Ensure a consistent and compelling brand voice across all external communications
- Support positioning of Littlepay executives as industry experts
Campaign & Commercial Support
- Collaborate with Demand Generation to create content that supports campaigns and pipeline growth
- Ensure content is effectively leveraged across marketing, sales, and customer channels
- Contribute to key marketing initiatives with impactful storytelling and messaging
Cross-functional Collaboration
- Work closely with Product, Customer, Sales, and regional teams to align messaging
- Ensure consistency and reduce duplication of content across the business
- Bring together insights from across the organisation to strengthen storytelling
- Partner closely with Product Marketing to translate product positioning and messaging into compelling content and external communications
- Support product launches by developing high-quality content and communications aligned to go-to-market plans
About you
- 5+ years’ experience in content, communications, or PR (B2B, fintech, or tech preferred)
- Proven track record delivering content and PR strategies with measurable impact
- Exceptional writing, editing, and storytelling skills
- Experience working with complex or technical subject matter
- Strong understanding of digital PR, content marketing, and social media
- Experience managing multiple content streams in a fast‑paced environment
- Strong communicator and storyteller with a creative, strategic mindset
- Commercially aware, with a focus on impact and outcomes
- Highly organised with the ability to prioritise and meet deadlines
- Collaborative and confident working with senior stakeholders
Benefits
- A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
- Harrison Assessments – our talent management provider that facilitates continuous professional development
- A variety of flexible leave options
- A company-wide paid day off
- Flexible (hybrid) working conditions
- Health insurance via our provider Vitality
- Wellbeing support – including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
- Our generous employee referral program
- Mid-year, quarterly, and end-of-year corporate and team events and workshops
- Short-term remote working arrangements
- International travel opportunities (dependent on role)
Content & Communications Manager New London, United Kingdom employer: Littlepay Limited
At Littlepay, we pride ourselves on being a dynamic fintech employer that fosters a high-trust working environment in the heart of London. Our commitment to employee growth is evident through continuous professional development opportunities and flexible working conditions, allowing you to thrive both personally and professionally. Join us to be part of a collaborative culture that values creativity and innovation while making a meaningful impact in the payments industry.
StudySmarter Expert Advice🤫
We think this is how you could land Content & Communications Manager New London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those at Littlepay. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your storytelling skills! Prepare a portfolio of your best content pieces that highlight your ability to translate complex ideas into engaging narratives. This will make you stand out during interviews.
✨Tip Number 3
Stay updated on industry trends! Follow fintech news and Littlepay's latest developments. Being knowledgeable about the company and its market will impress interviewers and show your genuine interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Littlepay team and ready to contribute to our mission.
We think you need these skills to ace Content & Communications Manager New London, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Content & Communications Manager role. Highlight your experience in content creation and PR, and show how it aligns with Littlepay's goals. We want to see how you can bring your unique flair to our team!
Showcase Your Storytelling Skills:Since storytelling is key in this role, include examples of your best work that demonstrate your ability to translate complex ideas into engaging narratives. We love a good story, so let your writing shine through in your application!
Be Clear and Concise:When writing your application, clarity is crucial. Keep your language straightforward and avoid jargon unless necessary. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application is reviewed promptly. Plus, it shows us you're keen on joining the Littlepay family!
How to prepare for a job interview at Littlepay Limited
✨Know Your Stuff
Before the interview, dive deep into Littlepay's mission and values. Understand their payments platform and how it impacts public transport. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Storytelling Skills
As a Content & Communications Manager, storytelling is key. Prepare examples of how you've transformed complex topics into engaging content. Bring along samples of your work that highlight your writing and editing prowess to demonstrate your capabilities.
✨Prepare for PR Scenarios
Think about potential PR challenges Littlepay might face and how you would address them. Be ready to discuss your experience with media outreach and how you've built relationships in the past. This will show your strategic thinking and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the industry and the company's goals. Inquire about their current content strategies or how they measure success in communications. This shows your proactive mindset and genuine interest in contributing to their success.
