Business Analyst (Customer Delivery) London, United Kingdom

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

About the opportunity

We are looking for an autonomous, driven, and highly capable Mid-Senior Business Analyst to join our Customer Delivery team. In this critical role, you will be the linchpin that bridges the gap between high-level contracted outcomes and actionable technical delivery. Where contracts contain complex build commitments, you will step in to elaborate requirements, clarifying and translating effort to timelines and costs. You will be responsible for authoring foundational delivery documents, and handing over ready-to-execute Statements of Work (SoWs) to our Project and Programme Managers. If you are a self-starter who thrives in a dynamic environment and is ready to hit the ground running, we want you on our team.

Key responsibilities

• Requirements Elaboration: Take high-level, outcome-based contract commitments and elaborate them into detailed, actionable requirements for our delivery and product teams.
• Commercial Costing & Estimation: Enable accurate Time and Materials (T&M) costings against our fixed rate cards for product build commitments, managing the internal approval process from start to finish.
• Documentation & Governance: Take ownership of creating robust Business Requirements Documents (BRDs) and assist technical teams in drafting detailed Functional Specifications and test plans, tailored to our custom V-Model development lifecycle.
• SoW Generation: Draft and deliver comprehensive Statements of Work (SoWs) to Project and Programme Managers, ensuring they are fully prepped and ready for customer delivery.
• Stakeholder Collaboration: Working directly with customers and partnering closely with internal project, product and technical teams to ensure alignment between commercial commitments and technical execution.
• Pre-Sales Decoupling: Act as the primary commercial-to-delivery bridge for post-contract scoping and elaboration.
• Testing and validation: Play an active role in testing during each of the SDLC stages.

About you

• Industry Experience: 2 to 5 years of proven experience as a Business Analyst within the card payments industry.
• Transit/cEMV Knowledge: Prior exposure to the transit sector and Contactless EMV (cEMV) is highly desirable and will set you apart.
• Autonomy & Fast-Paced Execution: You do not wait to be told what to do. You proactively identify gaps in contracted outcomes, seek out the necessary stakeholders, and drive the elaboration process independently.
• Commercial Acumen & Cost Estimation: You treat the company's commercials with care. When producing T&M costings, you ask the right technical questions to ensure estimates are realistic and viable against the fixed rate card.
• Requirements Elaboration & Clarity: You excel at translation. You take a vague contract clause and systematically break it down into a comprehensive BRD.
• Stakeholder Partnership & Delivery Focus: You view Project and Programme Managers as your primary customers.
• Methodology: Experience working with structured development lifecycles, specifically an understanding of the V-Model methodology.
• Core Toolset Proficiency: You must be highly proficient in our daily operational stack: Jira, Notion, Lucidchart, Monday.com.
• Commercial Acumen: Strong capability in commercial modelling, specifically producing and defending T&M estimates against established rate cards.

We love to look after our people. At Littlepay, you’ll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You’ll have access to:

• A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira.
• Harrison Assessments - our talent management provider that facilitates continuous professional development.
• A variety of flexible leave options.
• A company-wide paid day off.
• Flexible (hybrid) working conditions.
• Health insurance via our provider Vitality.
• Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia).
• Our generous employee referral program.
• Mid-year, quarterly, and end-of-year corporate and team events and workshops.
• Short-term remote working arrangements.
• International travel opportunities (dependent on role).

At Littlepay, we believe great work happens when we solve problems, together. We see in-person collaboration as an important way to build connections, share ideas, and support each other meaningfully.

For those assigned to an office location, we generally expect a minimum two-day presence in the office each week. This may vary depending on your role, team, and location.

We aim to strike a healthy balance between in-person connection and flexibility, while staying connected to deliver with quality and agility as we continue to scale.

Our recruitment process

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work.

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

If this opportunity interests you, hit apply! We look forward to learning about you.