IT Onsite Support Engineer in Warwick

Come and join the Littlefish team!

Work location: Warwickshire (Full time onsite)

Salary: Up to: £35,000

Must be eligible for SC Clearance (UK resident for the last 5 years)

Driving license and access to own vehicle essential

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

The role and what you'll be getting up to on a day to day basis:

As an Onsite Support Engineer, you'll be the trusted technical expert that our customers rely on day-to-day. You'll be their first point of contact for resolving IT issues, delivering a hands-on support experience that keeps users productive, connected and confident in their technology. You'll work directly with end users, build strong relationships, and become a valued extension of their team while representing Littlefish on-site.

This is far more than a ticket-fixing role. One day you could be resolving complex desktop issues, the next supporting an office deployment, troubleshooting network connectivity, or helping a customer navigate new technologies. Every day brings new challenges, opportunities to learn, and the chance to make a real difference to the people you support.

As an Onsite Support Engineer, you'll provide both onsite and remote support, helping customers resolve technical issues quickly and effectively.

You will:

• Deliver 1st and 2nd line support for desktop, laptop, printer and application-related issues.
• Troubleshoot and resolve incidents across a variety of IT environments.
• Manage technical queries and service requests in line with agreed service levels.
• Build strong relationships with customers through professional, friendly communication.
• Support projects, deployments, installations, moves, adds and changes.
• Work closely with Service Desk, Infrastructure and Professional Services teams.
• Take ownership of assigned tasks through to successful resolution.
• Continually develop your technical knowledge and maintain relevant skills and qualifications.
• Attend monthly site visits across the UK supporting standard day to day activities.

We need a candidate with:

We're looking for someone who combines strong technical capability with an excellent customer-focused approach. You'll ideally have:

• Previous experience in an IT support environment.
• Strong troubleshooting and problem-solving skills.
• Experience supporting technologies such as:
• Windows 10
• Microsoft 365 and Exchange
• Active Directory
• Desktop and laptop hardware
• Printers and peripheral devices
• Apple macOS and iOS
• SCCM, WSUS or MDT deployment technologies
• Experience with Windows 11, Entra ID, Video conferencing equipment, MDM/ARM and hosted telephony systems.
• Excellent face-to-face, telephone and written communication skills.
• The ability to remain calm under pressure and manage customer expectations effectively.
• A proactive, logical and organised approach to work.
• The confidence to work independently while also being a great team player.
• Valid UK driving licence with access to a personal vehicle.

What can we offer you?

• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare.
• Casual dress policy.
• Company Pension Scheme.
• Company social events.
• 25 days annual leave plus public/bank holidays.
• Purchase of annual leave scheme.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

• I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
• I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
• I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
• I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).