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- Tasks: Support customers by resolving IT issues and troubleshooting various technologies.
- Company: Join the dynamic Littlefish team in a collaborative and inclusive environment.
- Benefits: Earn up to £26,525, enjoy 25 days leave, and access health benefits.
- Why this job: Make a real impact while working with passionate and friendly colleagues.
- Qualifications: Must be a UK resident for the last 5 years and have a can-do attitude.
- Other info: Participate in social events and enjoy a relaxed dress policy.
The predicted salary is between 22500 - 26525 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Join the Littlefish Team!
Salary: Up to £26,525
Location: Sheffield (Hybrid)
Must be eligible for SC Clearance (UK resident for the last 5 years).
At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box.
Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience.
If this sounds like you and you’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
Role Overview:
As an IT Service Desk Engineer, you’ll be the friendly, knowledgeable voice our customers rely on when something’s not working. You’ll learn a huge amount on the job while supporting a wide variety of technologies and real-world problems. You’ll also be joining an incredible team - a supportive, energetic group of people who collaborate, celebrate wins together, and make Littlefish a genuinely great place to work.
Responsibilities:
- Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
- Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs.
- Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
- Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
- Work on specific IT projects for customers as directed by the Service Management team.
- Undertake any other responsibilities at the line manager's discretion.
What We Offer:
- Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
- Earn a referral bonus of £1,000 when you successfully refer a friend.
- Enjoy 25 days of annual leave plus public/bank holidays.
- Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
- Dress casually with our relaxed dress policy.
- Benefit from our company pension scheme.
- Relax in our breakout facilities.
- Participate in company social events.
- Take advantage of our annual leave purchase scheme.
- And much more!
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing: I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate: We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a prefer not to say.
IT Service Desk Engineer in Sheffield employer: Littlefish
Contact Detail:
Littlefish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current employees at Littlefish on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by brushing up on common IT Service Desk scenarios. Think about how you’d handle specific technical issues and customer interactions. Practising these will help you shine during the interview!
✨Tip Number 3
Show your passion! When you get the chance to chat with the team, let your enthusiasm for technology and helping others come through. Littlefish loves high-performing individuals who are excited about what they do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and the amazing perks we offer!
We think you need these skills to ace IT Service Desk Engineer in Sheffield
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion and enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IT Service Desk Engineer role. Mention specific technologies or situations that relate to what we do at Littlefish.
Follow Instructions: Pay close attention to the application form instructions. Completing every section fully is crucial for us to review your application properly. Don’t skip any details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Littlefish
✨Know Your Tech
Brush up on your technical knowledge related to desktop, laptop, and printer issues. Familiarise yourself with common troubleshooting steps for network and server problems, as you'll likely be asked to demonstrate your understanding of these during the interview.
✨Show Your People Skills
Since you'll be the friendly voice for customers, practice how you communicate technical information in a clear and approachable way. Think about examples where you've successfully resolved customer queries or worked in a team, as these will showcase your ability to connect with others.
✨Embrace the Littlefish Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. Prepare to discuss how you embody these values in your work and provide specific examples that highlight your enthusiasm and commitment to service excellence.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team dynamics, opportunities for growth within the Littlefish Academy, or how they celebrate team successes.