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- Tasks: Provide onsite tech support across various locations, solving IT issues and assisting users.
- Company: Join Littlefish, a dynamic team focused on innovation and customer service excellence.
- Benefits: Enjoy a £4,000 car allowance, healthcare plan, casual dress code, and 25 days annual leave.
- Why this job: Be part of a passionate team that values creativity, collaboration, and personal growth.
- Qualifications: Must have a full UK driving licence, IT support experience, and strong problem-solving skills.
- Other info: Diversity and inclusion are core to our values; we welcome applicants from all backgrounds.
The predicted salary is between 28000 - 42000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Come and join the Littlefish team!
Work locations: Covering sites in Bury St Edmunds, Maidstone & Bridgewater. Applicants must live centrally to cover sites on the East & West coast of the UK. (You will be required to visit multiple sites and locations frequently)
Salary: Up to £35,000 + £4,000 car allowance
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
The role and what you'll be getting up to on a day-to-day basis:
Littlefish is seeking a Roaming Onsite Engineer to come and join our growing Service Delivery team. As the Roaming Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range of users. You will also be required to provide floorwalking services and travel daily to a small portfolio of sites.
Your main duties will include providing effective onsite technical support to Littlefish's customers on a dedicated basis, for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLAs.
What are we looking for in the successful candidate?
- Full UK driving licence and access to your own vehicle
- Previous experience of working in an IT support role
- Ability to demonstrate IT related problem-solving skills
- Working knowledge of IT infrastructure support working across a range of up-to-date technologies including:
- Desktop/laptop/printer hardware
- Office 365
- Exchange
- Windows 11 & macOS
- Active Directory and iOS
- Deployment technologies such as InTune
- Mobile phone support (iPhones/iPads)
- VIP support experience
- Meeting room hardware
What can we offer you?
- Referral Bonus: Earn £1000 when you refer a friend to join us!
- Healthcare Cash Plan: Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
- Casual Dress Policy: Come as you are.
- Company Pension Scheme: Plan for the future while living in the present.
- Social Events: From team outings to company-wide celebrations, we know how to have fun!
- 25 Days Annual Leave + Public Holidays: More time to relax and recharge.
- Purchase & Sale of Annual Leave: Need extra days off? We've got you covered.
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing: I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate: We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has an option to prefer not to say.
Roaming Onsite Support Engineer (Milton Keynes) in Nottingham employer: Littlefish
Contact Detail:
Littlefish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roaming Onsite Support Engineer (Milton Keynes) in Nottingham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows 11, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills, as this role involves direct interaction with clients. Prepare examples of how you've successfully resolved technical issues for users in the past, demonstrating your ability to communicate effectively and manage queries.
✨Tip Number 3
Since the role requires travel to various sites, ensure you have a reliable means of transport and be ready to discuss your flexibility regarding travel during the interview. This shows your commitment to meeting the job's demands.
✨Tip Number 4
Research Littlefish's company culture and values, particularly their focus on passion, high performance, and a can-do attitude. Be prepared to share how your personal values align with theirs, which can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Roaming Onsite Support Engineer (Milton Keynes) in Nottingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Roaming Onsite Support Engineer. Familiarise yourself with the technical skills required, such as experience with desktop/laptop support and knowledge of Office 365, Windows 11, and macOS.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support roles. Emphasise your problem-solving skills and any previous customer service experience, as these are crucial for the role at Littlefish.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and customer service. Mention specific examples of how you've successfully handled technical issues or provided excellent support in previous roles.
Complete the Application Form Thoroughly: When filling out the online application form, ensure all sections are completed accurately. Pay attention to detail and double-check for any errors before submitting your application to increase your chances of being reviewed.
How to prepare for a job interview at Littlefish
✨Showcase Your Technical Skills
Make sure to highlight your experience with desktop, laptop, and printer support, as well as your familiarity with Office 365, Windows 11, and macOS. Be prepared to discuss specific examples of how you've solved technical issues in the past.
✨Demonstrate Your Customer Service Abilities
Since this role involves direct interaction with customers, it's crucial to showcase your customer service skills. Share examples of how you've effectively communicated with clients and resolved their queries, ensuring you align with Littlefish's standards.
✨Emphasise Your Problem-Solving Skills
Prepare to discuss your approach to troubleshooting and problem-solving. Think of scenarios where you've had to think outside the box to resolve IT issues, as this aligns with the company's value of having a can-do attitude.
✨Express Your Passion for Technology
Littlefish values passionate individuals who thrive in a dynamic environment. Convey your enthusiasm for technology and your eagerness to learn about new tools and systems, which will resonate well with the interviewers.
