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- Tasks: Provide onsite technical support and assist users with IT issues daily.
- Company: Littlefish is a dynamic IT services company focused on innovation and teamwork.
- Benefits: Enjoy a casual dress code, referral bonuses, and access to LinkedIn Learning.
- Why this job: Join a passionate team that values creativity and offers opportunities for personal growth.
- Qualifications: Previous IT support experience and knowledge of ITSM and current technologies required.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 40000 £ per year.
Join to apply for the Onsite Support Engineer role at Littlefish
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Direct message the job poster from Littlefish
Work location: London (White city) Onsite Mon – Fri
(You may be required to visit various sites and locations)
Salary: Up to £40,000
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what you’ll be getting up to on a day-to-day basis:
Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team.
As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the Service Delivery Manager.
Your main duties will include providing effective onsite technical support to Littlefish’s customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s.
What are we looking for in the successful candidate?
- Previous experience of working in an IT support role.
- Previous knowledge of ITSM
- Ability to demonstrate IT related problem-solving skills.
- Working knowledge of IT infrastructure support working across a range of up-to-date technologies including:
- Desktop/laptop/printer hardware
- Office 365
- Exchange
- Windows 11 & macOS
- Active Directory and iOS
- Deployment technologies such as InTune.
- Working within a Managed Service Prover (MSP)
What can we offer you?
- Referral Bonus – Earn £1000 when you refer a friend to join us!
- Endless Learning – Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
- Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
- Casual Dress Policy – Come as you are.
- Company Pension Scheme – Plan for the future while living in the present.
- Social Events – From team outings to company-wide celebrations, we know how to have fun!
- 25 Days Annual Leave + Public Holidays – More time to relax and recharge.
- Purchase & Sale of Annual Leave – Need extra days off? We’ve got you covered.
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude – I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a ‘prefer not to say’).
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Onsite Support Engineer employer: Littlefish
Contact Detail:
Littlefish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows 11, and macOS. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past technical issues you've resolved. This will demonstrate your ability to think critically and effectively under pressure, which is crucial for the Onsite Support Engineer role.
✨Tip Number 3
Research Littlefish's company culture and values. Be ready to discuss how your personal values align with theirs, especially around being high-performing, passionate, and having a can-do attitude. This alignment can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Littlefish on platforms like LinkedIn. Engaging with them can provide valuable insights into the company and may even lead to a referral, increasing your chances of landing an interview.
We think you need these skills to ace Onsite Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your problem-solving skills and familiarity with technologies mentioned in the job description, such as Office 365, Windows 11, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you embody the values of Littlefish.
Showcase Your Soft Skills: In your application, highlight your communication skills and ability to work well in a team. Littlefish values a can-do attitude, so provide examples of how you've tackled challenges and supported colleagues in previous roles.
Prepare for ED&I Questions: Familiarise yourself with the Equality, Diversity, and Inclusion questions included in the application process. Reflect on your own experiences and be ready to answer thoughtfully, while also knowing you can choose 'prefer not to say'.
How to prepare for a job interview at Littlefish
✨Show Your Passion for IT Support
Littlefish is looking for passionate individuals who thrive in a dynamic environment. Be sure to express your enthusiasm for technology and how you enjoy solving problems, as this aligns with their values.
✨Demonstrate Your Technical Skills
Prepare to discuss your experience with desktop/laptop/printer issues, Office 365, Windows 11, and macOS. Highlight specific examples where you've successfully resolved technical problems to showcase your expertise.
✨Emphasise Your Communication Skills
Effective communication is key in an onsite support role. Be ready to explain how you've managed customer queries in the past and how you ensure clarity when providing technical support.
✨Align with Company Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. Prepare examples from your past experiences that demonstrate how you embody these values, as they are crucial for the team culture.
