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- Tasks: Provide top-tier technical support and resolve IT issues for customers.
- Company: Join the dynamic Littlefish team in a hybrid role.
- Benefits: Competitive salary, referral bonuses, healthcare plan, and 25 days annual leave.
- Why this job: Be part of a passionate team that values creativity and problem-solving.
- Qualifications: Fluency in English and French, with prior IT service desk experience.
- Other info: Enjoy a casual dress policy and exciting social events.
The predicted salary is between 29625 - 29625 £ per year.
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Come and join the Littlefish team!
Work location: Nottingham (Hybrid)
Salary: Up to: £29,625
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
The role and what you'll be getting up to on a day-to-day basis:
Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English and French to provide top-tier technical support to our contract customers.
What you'll be doing:
- Resolve technical issues related to desktops, laptops, printers, and applications.
- Troubleshoot and manage networks and servers.
- Follow Littlefish standards and meet customer-specific SLAs when handling technical queries.
- Provide clear communication with customers to ensure issues are resolved swiftly.
What we're looking for:
- Fluency in English & French is required - this is a key aspect of the role!
- Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
- Experience with ITSM case management software.
- Knowledge of remote support tools for diagnostics and troubleshooting.
- Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
- Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
- Excellent customer service skills with a focus on problem-solving and communication.
What we can offer you:
- Referral Bonus: Earn £1000 when you refer a friend to join us!
- Endless Learning: Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
- Healthcare Cash Plan: Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
- Casual Dress Policy: Come as you are.
- Company Pension Scheme: Plan for the future while living in the present.
- Social Events: From team outings to company-wide celebrations, we know how to have fun!
- 25 Days Annual Leave + Public Holidays: More time to relax and recharge.
- Purchase & Sale of Annual Leave: Need extra days off? We've got you covered.
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.
- I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has an option to prefer not to say.
IT Service Desk Engineer (Multilingual - English & French) in Nottingham employer: Littlefish
Contact Detail:
Littlefish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer (Multilingual - English & French) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Littlefish on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've solved problems or helped customers, especially in a multilingual context!
✨Tip Number 3
Show your passion! During interviews, let your enthusiasm for technology and helping others shine through. Littlefish loves candidates who are excited about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and our awesome company culture.
We think you need these skills to ace IT Service Desk Engineer (Multilingual - English & French) in Nottingham
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application: Make sure to highlight your experience with IT service desk roles and your fluency in English and French. We’re looking for specific skills, so align your application with what we’ve mentioned in the job description.
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've tackled technical issues in the past. We love candidates who can think outside the box and resolve problems efficiently!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure your application is reviewed properly.
How to prepare for a job interview at Littlefish
✨Brush Up on Your Tech Skills
Make sure you're well-versed in the technical skills mentioned in the job description, like Windows 10, Office 365, and Active Directory. Practise troubleshooting common issues so you can demonstrate your problem-solving abilities during the interview.
✨Show Off Your Language Skills
Since fluency in English and French is crucial for this role, be prepared to switch between the two languages during the interview. This will not only showcase your language proficiency but also your ability to communicate effectively with diverse customers.
✨Understand Littlefish's Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. Think of examples from your past experiences that align with these values, as this will help you connect with the interviewers and show that you're a great fit for their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at Littlefish. This shows your genuine interest in the role and helps you assess if it's the right fit for you.