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- Tasks: Provide top-tier technical support and resolve IT issues for customers.
- Company: Join Littlefish, a dynamic tech company with a collaborative culture.
- Benefits: Up to £28,500 salary, healthcare plan, casual dress, and 25 days annual leave.
- Why this job: Be part of a passionate team making a real difference in tech support.
- Qualifications: Fluency in English, Portuguese, Spanish, and experience in IT service desk roles.
- Other info: Enjoy endless learning opportunities and fun social events.
The predicted salary is between 22800 - 28500 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Come and join the Littlefish team!
We are hiring: Service Desk Engineer (Fluent English, Portuguese, Spanish)
Work location: Nottingham (Hybrid)
Salary: Up to £28,500
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
The role and what you’ll be getting up to on a day-to-day basis:
Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English, Portuguese, Spanish to provide top-tier technical support to our contract customers.
What you’ll be doing:
- Resolve technical issues related to desktops, laptops, printers, and applications.
- Troubleshoot and manage networks and servers.
- Follow Littlefish standards and meet customer-specific SLAs when handling technical queries.
- Provide clear communication with customers to ensure issues are resolved swiftly.
What we’re looking for:
- Fluency in English, Portuguese, Spanish is required - this is a key aspect of the role!
- Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
- Experience with ITSM case management software.
- Knowledge of remote support tools for diagnostics and troubleshooting.
- Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
- Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
- Excellent customer service skills with a focus on problem-solving and communication.
What we can offer you:
- Referral Bonus: Earn £1000 when you refer a friend to join us!
- Endless Learning: Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
- Healthcare Cash Plan: Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
- Casual Dress Policy: Come as you are.
- Company Pension Scheme: Plan for the future while living in the present.
- Social Events: From team outings to company-wide celebrations, we know how to have fun!
- 25 Days Annual Leave + Public Holidays: More time to relax and recharge.
- Purchase & Sale of Annual Leave: Need extra days off? We’ve got you covered.
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing: I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate: We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.
- I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has an option to prefer not to say.
IT Service Desk Engineer - Multilingual in Nottingham employer: Littlefish
Contact Detail:
Littlefish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer - Multilingual in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Littlefish on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past roles that showcase your problem-solving abilities and how you’ve handled tricky situations.
✨Tip Number 3
Show off your multilingual skills! Since fluency in English, Portuguese, and Spanish is key, be ready to demonstrate your language abilities during the interview. Practice common IT support phrases in all three languages.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace IT Service Desk Engineer - Multilingual in Nottingham
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application: Make sure to highlight your multilingual skills and relevant experience in IT service desk roles. We’re looking for candidates who can communicate effectively in English, Portuguese, and Spanish, so emphasise that!
Follow Instructions: Complete the online application form in full, as this is crucial for us to review your application. Missing information can lead to delays, so double-check everything before hitting submit!
Show Enthusiasm: Let us know why you’re excited about joining Littlefish! We love candidates who are passionate and eager to contribute to our team, so share your thoughts on how you can make a difference.
How to prepare for a job interview at Littlefish
✨Brush Up on Your Tech Skills
Make sure you're well-versed in the technologies mentioned in the job description, like Windows 10, Office 365, and Active Directory. Practise troubleshooting common issues you might encounter as a Service Desk Engineer, so you can demonstrate your technical prowess during the interview.
✨Show Off Your Multilingual Skills
Since fluency in English, Portuguese, and Spanish is crucial for this role, be prepared to showcase your language skills. You might be asked to respond to technical queries in these languages, so consider practising some common IT support scenarios in each language beforehand.
✨Prepare for Customer Service Scenarios
Littlefish values excellent customer service, so think of examples from your past experiences where you resolved customer issues effectively. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will highlight your problem-solving abilities.
✨Embrace the Company Culture
Familiarise yourself with Littlefish's values and culture. They’re looking for passionate, high-performing individuals who can think outside the box. During the interview, express how your personal values align with theirs and share examples that demonstrate your enthusiasm and can-do attitude.