At a Glance
- Tasks: Lead innovative service solutions and collaborate with experts to meet client needs.
- Company: Join Littlefish, a dynamic tech company with a focus on creativity and passion.
- Benefits: Competitive salary, referral bonuses, healthcare plan, and 25 days annual leave.
- Other info: Remote work, casual dress policy, and commitment to diversity and inclusion.
- Why this job: Make a real impact in a supportive, energetic environment with growth opportunities.
- Qualifications: Experience in service-focused pre-sales and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Come and join the Littlefish team!
Work location: Remote
Salary: Competitive, plus a lucrative commission structure
Must be eligible for SC Clearance (Must have lived in the UK for the past 5 years)
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
About the role:
As a Service Architect, you'll play a pivotal role in supporting the sales process, ensuring the integrity of managed service solutions, and driving both new business and customer retention. You'll bridge technical and operational expertise, working closely with subject matter experts to define and articulate solutions that truly align with client needs and Littlefish's operational strengths.
You must have:
- Experience of working in a service-focused pre-sales role within a managed services provider
- A good working knowledge of Service Desk and ITIL-aligned Service Management processes
- An ability to interpret requirements and align to commercially compelling solutions, and communicate them clearly and effectively in both written and verbal form
- A strong grasp of commercial concepts in managed services sales and solutions
- Experience of, and an ability to work with and negotiate, contractual terms and documentation
You will:
- Lead the alignment of service solutions with customer requirements
- Build virtual bid teams, allocating workload across experts
- Collaborate to develop integrated, innovative, and cost-effective solutions
- Assess and manage requirements, risks, and third-party supplier proposals
- Create and deliver high-quality, compelling written responses for tenders and presentations
- Support pricing, commercial modelling, risk management and contract negotiations
Who you are:
If you're the kind of professional who thrives on challenge and innovation, this is your chance to make a real impact. We're seeking someone who brings not just technical expertise, but also the ability to build strong relationships and drive service excellence across a diverse client base. You'll be comfortable working in complex environments, collaborating with senior stakeholders, and architecting solutions that deliver real value.
Key qualities and experience we're looking for include:
- Extensive experience in a similar role, with clear evidence of career progression and achievement.
- A strong track record of working with medium and large customers across a variety of sectors, including experience with remote and geographically dispersed teams.
- Outstanding customer-facing and presentation skills, with the confidence to engage and build relationships at executive and senior levels.
What can we offer you?
- Referral bonus scheme of £1000 when you successfully refer a friend.
- Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
- Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
- Casual dress policy
- Company Pension Scheme
- Company social events
- 25 days annual leave plus public/bank holidays
- Purchase of annual leave scheme
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
- I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
IT Service Architect employer: Littlefish
At Littlefish, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a competitive salary, generous benefits including a healthcare cash plan and access to extensive learning resources, we support your professional growth while encouraging creativity and collaboration in a remote environment. Join us to be part of a passionate team dedicated to service excellence and making a real impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Architect
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for an IT Service Architect role at Littlefish. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Littlefish and understand their values and culture. Think about how your experience aligns with their mission of service excellence and innovation. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your skills! During interviews, be ready to discuss specific examples of how you've tackled challenges in previous roles. Highlight your ability to build relationships and deliver value, especially in complex environments. This is what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace IT Service Architect
Some tips for your application 🫡
Be Thorough:When filling out the online application form, make sure to complete every section. We want to see your full potential, so don’t leave anything blank that could showcase your skills and experience!
Tailor Your Responses:Take a moment to align your answers with the job description. Highlight your experience in service-focused roles and how you’ve tackled challenges in the past. This helps us see how you fit into our Littlefish family!
Show Your Passion:Let your enthusiasm shine through in your written application. We’re looking for passionate individuals who are excited about making a difference. Share why you’re keen to join us and how you can contribute to our mission!
Proofread Before Submitting:Before hitting that submit button, give your application a good read-through. Typos and errors can distract from your amazing qualifications. We want to see your best work, so take the time to polish it up!
How to prepare for a job interview at Littlefish
✨Know Your Stuff
Make sure you brush up on ITIL-aligned Service Management processes and the specifics of managed services. Being able to discuss these topics confidently will show that you're not just familiar with the role, but that you truly understand it.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated complex solutions in the past, both in writing and verbally.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to think outside the box to solve a problem. Be ready to share these experiences during the interview, as they’ll highlight your innovative mindset and ability to handle challenges.
✨Build Rapport with Interviewers
Remember, Littlefish values strong relationships. Try to connect with your interviewers by finding common ground or shared interests. This can help you stand out and show that you’re a good fit for their team-oriented culture.
