At a Glance
- Tasks: Provide onsite IT support and ensure exceptional service for users.
- Company: Join the dynamic Littlefish team in London, known for its collaborative culture.
- Benefits: Up to £36,000 salary, healthcare plan, casual dress, and 25 days annual leave.
- Other info: Enjoy social events and endless learning opportunities with LinkedIn Learning.
- Why this job: Be a part of a passionate team that values creativity and innovation.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 36000 - 36000 £ per year.
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Come and join the Littlefish team!
Work location: London (White City) Onsite Mon - Fri (You may be required to visit various sites and locations)
Salary: Up to £36,000
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
The role and what you'll be getting up to on a day-to-day basis:
Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in London. Mon-Fri 09:00 to 17:30. As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services. You may also be required to visit various client sites, you will report into the On-site Support Team Leader.
Your main duties will include providing effective onsite technical support to Littlefish's customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLAs. In this role, delivering a VIP-level service is essential. You'll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement with clients is key, as is the ability to take ownership of issues and lead them through to resolution. You will act as a trusted point of contact, ensuring that high-priority users receive exceptional service and support, always maintaining a positive client experience.
What are we looking for in the successful candidate?
- Previous experience of working in an IT support role.
- Previous knowledge of ITSM.
- Ability to demonstrate IT related problem-solving skills.
- Working knowledge of IT infrastructure support working across a range of up-to-date technologies including:
- Desktop/laptop/printer hardware
- Office 365
- Exchange
- Windows 11 & macOS
- Active Directory and iOS
- Deployment technologies such as Intune.
- Mobile phone support iPhone/iPad
- VIP support experience
- Meeting room hardware
- Working within a Managed Service Provider (MSP) experience is desirable
What can we offer you?
- Referral Bonus: Earn £1000 when you refer a friend to join us!
- Endless Learning: Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
- Healthcare Cash Plan: Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
- Casual Dress Policy: Come as you are.
- Company Pension Scheme: Plan for the future while living in the present.
- Social Events: From team outings to company-wide celebrations, we know how to have fun!
- 25 Days Annual Leave + Public Holidays: More time to relax and recharge.
- Purchase of Annual Leave: Need extra days off? We've got you covered.
Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing: I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate: We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
IT Onsite Support Engineer employer: Littlefish
At Littlefish, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a remote team in the UK, we offer competitive salaries, generous annual leave, and access to extensive professional development resources, including LinkedIn Learning. Our commitment to employee growth, coupled with our values of high performance, passion, and a can-do attitude, ensures that every team member can thrive while making a meaningful impact in their role as Legal Counsel.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Onsite Support Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Littlefish and understand their values. Be ready to showcase how your skills align with their mission of delivering exceptional customer service. Practice common interview questions and think about how you can demonstrate your problem-solving abilities.
✨Tip Number 3
Show off your passion! When you get the chance to chat with potential employers, let your enthusiasm for IT support shine through. Talk about your previous experiences and how they’ve prepared you for this role. Remember, they want someone who’s excited to be part of the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Littlefish family. So, get that application in and let’s make some waves together!
We think you need these skills to ace IT Onsite Support Engineer
Some tips for your application 🫡
Be Thorough with Your Application:Make sure to fill out every section of the application form. We want to see your skills and experiences shine, so don’t leave anything out that could help us understand why you’re a great fit for the IT Onsite Support Engineer role!
Show Off Your Passion:In your written application, let your enthusiasm for IT support and customer service come through. We love candidates who are excited about making a difference and can demonstrate their passion for helping others.
Tailor Your Experience:When detailing your previous roles, focus on experiences that align with the job description. Highlight your IT support experience and any relevant technologies you’ve worked with, as this will show us you’re ready to hit the ground running.
Proofread Before You Submit:Take a moment to review your application for any typos or errors. A polished application reflects your attention to detail, which is super important in our line of work. Once you’re happy, head over to our website and submit your application!
How to prepare for a job interview at Littlefish
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop/laptop/printer hardware, Office 365, and Windows 11. Be ready to discuss your previous IT support experiences and how you've tackled specific technical issues. This will show that you're not just familiar with the tech but can also solve problems effectively.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, prepare examples of how you've delivered VIP-level support in the past. Think about times when you went above and beyond for a client or resolved a tricky issue with empathy and professionalism.
✨Practice Face-to-Face Engagement
As you'll be interacting directly with clients, practice your communication skills. Role-play common scenarios with a friend or family member to build your confidence. Remember, it's all about making a positive impression and showing that you can handle high-pressure situations with ease.
✨Embrace the Littlefish Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. Be prepared to discuss how you embody these values in your work. This will demonstrate that you're not just a fit for the role, but also for the company culture.
