IT Modern Workplace Lead

Come and join the Littlefish team!

Work location: Nottingham (on site)

Salary: Up to: £50,000

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you'll be getting up to on a day-to-day basis:

We're looking for a highly skilled Modern Workplace Lead to join our Infrastructure team. This is a pivotal customer-facing role where you'll combine technical expertise, mentoring, thought leadership and strategic planning to help our clients maximise the value of their Microsoft End User Computing (EUC) environments. Aligned to two of our key clients, you'll act as a trusted advisor, escalation point and technical lead, helping shape the future of their Microsoft workplace technologies while supporting and developing colleagues within the team.

You Will:

• Acting as the technical escalation point for complex Modern Workplace and Intune-related issues.
• Providing expert support across Microsoft Intune, Endpoint Management, Defender and Endpoint Analytics.
• Mentoring engineers and sharing technical knowledge to support team development.
• Supporting major incidents as a technical specialist and helping drive successful outcomes.
• Reviewing and approving high-risk technical changes.
• Identifying and implementing automation opportunities to improve efficiency and service delivery.
• Leading technical projects and supporting the onboarding of new customers.
• Monitoring Microsoft's roadmap and identifying opportunities to introduce new capabilities and services to clients.
• Acting as a trusted advisor to customers, providing thought leadership and strategic guidance.
• Contributing to service design improvements, change proposals and roadmap development.
• Resolving complex and sensitive technical tickets while ensuring SLA and KPI compliance.

This role is ideal for someone who understands the broader Modern Workplace ecosystem, including areas such as Endpoint Analytics, Defender vulnerabilities, Intune Remediations, Storage Sense, device compliance and modern endpoint management. Experience with Apple device management and Jamf would be advantageous, but training can be provided.

We need a candidate with:

• Experience working within an MSP or enterprise IT environment.
• Strong experience managing Microsoft Intune and modern endpoint management solutions.
• Experience with Microsoft Defender and Endpoint Analytics.
• Experience leveraging new Microsoft technologies and roadmap releases.
• Strong automation experience and a continuous improvement mindset.
• Windows image creation, build and deployment experience.
• Active Directory administration skills.
• Strong PowerShell scripting capability.
• Excellent troubleshooting, problem-solving and communication skills.
• The ability to manage multiple priorities and work effectively under pressure.
• A collaborative approach with the ability to mentor and support colleagues.
• A customer-first attitude and passion for delivering excellent service.

What can we offer you?

• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare.
• Casual dress policy.
• Company Pension Scheme.
• Company social events.
• 25 days annual leave plus public / bank holidays.
• Purchase of annual leave scheme.

Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

• I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
• I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
• I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
• I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.