Partner Success Manager

The role and what you’ll be getting up to on a day to day basis. We are hiring a Partner Success Manager to play a key role in managing and growing relationships across Stripe OLT’s client base, with responsibility for both overseeing existing accounts and supporting new business initiatives. This is a hands‑on, client‑facing position, requiring regular engagement to ensure strong delivery, alignment and value. You’ll be highly organised, detail‑focused and comfortable operating in a structured way, while also bringing the interpersonal skills needed to build trust and credibility. You’ll be confident engaging with senior customer stakeholders, able to communicate clearly and at a high level across cyber security and IT topics, and work closely with internal teams to align delivery and outcomes. The role requires strong ownership of workload and priorities, reporting directly to the Head of Partner Success, with accountability for managing relationships, progressing activity, and maintaining a consistently high standard of client experience.

You will:

• Customer Relationship Management
  • Develop and nurture relationships with key clients through regular meetings and calls.
  • Deliver Quarterly Business Reviews to all clients, developing the customer’s roadmap, and detailed reviews of the service.
  • Ensure the quality of our services aligns with client requirements.
  • Identify and drive forward opportunities to expand our service offerings.
• Service Knowledge & Expertise
  • Act as the customer representative for issues and escalations handled by the team.
  • Keep up with industry trends and news to strategically advise clients, aligning their business missions with best practices.
  • Facilitate strategic engagement with c‑suite from both sides to address emerging trends and client concerns.
• Quality Assurance and Process Improvement
  • Actively seek opportunities to enhance business operations through streamlined processes and procedures.
  • Analyse and review metrics from SOC and IT services both at client level and service level.
  • Hold the teams accountable for delivering excellence.
  • Take ownership of the sales pipeline for existing customers, including managing the existing pipeline and developing new opportunities.
  • Streamline existing processes to ensure timely delivery of proposals and successful conversion of opportunities.
  • Maintain profitability for key accounts.
• Travel
  • Occasional travel required to client sites and between the London, Manchester and Bristol offices.

What you bring:

• Passion and knowledge for Cyber Security and IT.
• Methodical and detail-oriented approach.
• Confident presentation abilities.
• Outstanding interpersonal and communication skills.
• Sociable, with the ability to fluently discuss industry and service with senior client staff.

Key Skills (desired but not required):

• Pre-existing understanding of Microsoft licensing.
• High level understanding of MSP and SOC services.

What can we offer you?

• Training – on-site and solution-led training will be provided.
• Individual training budget, up to £1,000 per annum.
• 25 days of annual leave, plus bank holidays.
• Buy and sell holiday scheme.
• Workplace pension with employer contributions of up to 11%.
• Private healthcare package (following successful probation period).
• Regular staff socials.
• Unlimited fruit, tea, and coffee in the office.
• Cycle to work scheme.

Here at The Littlefish Group we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say’ option.