At a Glance
- Tasks: Provide hands-on technical support and solve problems for our key customers.
- Company: Join Littlefish, a dynamic company that values passion and innovation.
- Benefits: Enjoy a competitive salary, healthcare plan, and access to LinkedIn Learning.
- Other info: Casual dress policy, social events, and excellent career growth opportunities.
- Why this job: Be a giant slayer and make a real impact in a supportive environment.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
Here at Littlefish, we look for people who can make a real difference and become a giant slayer.
As the world around us continues to change, we look for people who grab that change with optimism and excitement.
These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.
The role and what you’ll be getting up to on a day to day basis
We’re looking for an Onsite Support Engineer who enjoys solving technical problems and providing a great customer experience.
Working directly with one of our key customers, you’ll provide hands on first and second line support across desktop, laptop, printer, application and installation issues.
You’ll also support basic network and server troubleshooting, taking ownership of technical queries and keeping customers informed throughout.
This is a customer facing role where your communication skills will be just as important as your technical knowledge.
You’ll need to explain complex issues clearly, manage expectations effectively and remain calm when priorities change.
- What you’ll be doing
- Providing first and second-line technical support, both onsite and remotely
- Diagnosing and resolving desktop, laptop, printer and application issues
- Prioritising and progressing incidents and service requests in line with agreed SLAs
- Communicating professionally with customers and internal technical teams
- Supporting technical projects, installations and deployments
- Completing moves, additions and changes
- Assisting with basic network and server troubleshooting and administration
- Maintaining your technical skills and completing relevant training
- Taking ownership of issues through to resolution
We need a candidate with
- Previous experience working in an IT support role
- Strong IT troubleshooting and problem-solving skills
- Working knowledge of desktop, laptop and printer hardware
- Excellent face-to-face, telephone and written communication skills
- The ability to explain technical issues in clear, straightforward language
- Confidence working independently and managing competing priorities
- A proactive approach and willingness to take ownership
- The ability to remain calm and professional under pressure
Experience supporting technologies such as
- Microsoft 365
- Exchange
- Windows 10
- Active Directory
- Apple mac OS and i OS
- SCCM, WSUS or MDT
Skills of interest
Please highlight in your application if you have experience or qualifications in any of the following:
- Supporting point-of-sale (POS) systems and audio-visual equipment
- Network topology, including VLAN creation and configuration
- Supporting mac OS and i OS devices
What can we offer you?
- Referral bonus scheme of £1000 when you successfully refer a friend.
- Access to our Linked In Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
- Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
- Casual dress policy
- Company Pension Scheme
- Company social events
- 25 days annual leave plus public / bank holidays
- Purchase of annual leave scheme
Life at Littlefish
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing-
I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate-
We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude
- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
- I am Cyber Conscious
- I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.
Here at Littlefish we aim to be somewhere everyone can be themselves.
We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.
We encourage applications from people of all backgrounds.
Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
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Onsite Support Engineer employer: Littlefish Group
At Littlefish, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture in Nottingham and Sheffield. Our commitment to employee growth is evident through our unique Littlefish Academy, which offers tailored training programmes to enhance your skills and increase your earnings. With a focus on teamwork, passion, and a can-do attitude, we create an environment where you can thrive alongside like-minded individuals while enjoying benefits such as a healthcare cash plan, generous annual leave, and social events that celebrate our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Littlefish Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Littlefish Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Littlefish Group!
✨Direct Apply to Littlefish Group
Let's not forget to apply directly through the Littlefish Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Littlefish Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Littlefish Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Littlefish Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
