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- Tasks: Lead service delivery and build strong relationships with customers and teams.
- Company: Join Littlefish, a dynamic team focused on innovation and growth.
- Benefits: Competitive salary up to £70,000 and opportunities for professional development.
- Why this job: Be a giant slayer and make a real impact in a collaborative environment.
- Qualifications: Experience in service delivery management and strong leadership skills.
- Other info: Exciting role with potential for career advancement in a supportive culture.
The predicted salary is between 42000 - 84000 £ per year.
Come and join the Littlefish team.
Work location: Warwickshire
Salary: Up to: £70,000
Must be eligible for SC (Must have lived in the UK for the past 5 years).
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and skills as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people - we would love to hear from you.
The role and what you will be getting up to on a day to day basis:
We are seeking an experienced and influential Service Delivery Manager to join our Service Delivery function. This role is central to our customer facing service delivery function, where you will assume full accountability for the end-to-end management and delivery of contracted services for a high-profile, dedicated customer. We are looking for a strategic, commercially aware Service Delivery Manager who can drive performance, strengthen client relationships, and elevate service quality across the board.
As a Service Delivery Manager, you will ensure that all services are delivered in line with contracted commitments, while continuously improving quality, customer satisfaction, and operational efficiency. You will act as a trusted advisor to the customer and internal teams alike, defining and shaping service delivery strategy, challenging conventional thinking, and helping us innovate as our tools and technologies evolve.
What you will be leading & delivering:
- Providing strong leadership of Littlefish services for your assigned customers, building trust and confidence at senior levels.
- Developing long-term strategic relationships with customers and third-party providers.
- Ensuring delivery against SLAs, contractual performance targets, and customer commitments.
- Driving improvements in customer satisfaction and NPS outcomes.
- Managing contractual scope, compliance and delivering P&L performance to agreed targets.
Service Delivery Manager in Nuneaton employer: Littlefish group
Contact Detail:
Littlefish group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in Nuneaton
✨Tip Number 1
Network like a pro! Reach out to current employees at Littlefish on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 2
Prepare for the interview by researching Littlefish's values and recent projects. Show us how your skills align with our mission to be giant slayers and how you can contribute to our growth.
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've driven performance and improved customer satisfaction in previous roles. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Littlefish team.
We think you need these skills to ace Service Delivery Manager in Nuneaton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about joining Littlefish and making a difference as a Service Delivery Manager.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your experience in service delivery and any relevant achievements that demonstrate your ability to drive performance and improve customer satisfaction.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Littlefish team!
How to prepare for a job interview at Littlefish group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Service Delivery Manager. Familiarise yourself with Littlefish's services and how they align with customer needs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you built trust with clients and improved service delivery, as this will resonate well with the interviewers.
✨Be Ready to Discuss Strategy
Littlefish is looking for someone who can think strategically. Be prepared to discuss how you would develop long-term relationships with customers and third-party providers. Think about innovative ideas you could bring to the table that challenge conventional thinking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, and how success is measured in the role. This shows your enthusiasm and helps you gauge if Littlefish is the right fit for you.