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- Tasks: Provide top-tier technical support and resolve issues for desktops, laptops, and networks.
- Company: Join Littlefish, a diverse and inclusive tech company in Nottingham.
- Benefits: Earn a referral bonus, enjoy flexible leave, and access LinkedIn Learning.
- Other info: Casual dress policy and plenty of social events to keep the vibe fun!
- Why this job: Make a real impact while working with cutting-edge technology and a supportive team.
- Qualifications: Fluency in English and French, plus experience in IT service desk roles.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Service Desk Engineer who is fluent in English and French to provide top‑tier technical support to our contract customers.
What you’ll be doing:
- Resolve technical issues related to desktops, laptops, printers, and applications.
- Troubleshoot and manage networks and servers.
- Follow Littlefish standards and meet customer‑specific SLAs when handling technical queries.
- Provide clear communication with customers to ensure issues are resolved swiftly.
What we’re looking for:
- Fluency in English & French is required – this is a key aspect of the role!
- Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
- Experience with ITSM case management software.
- Knowledge of remote support tools for diagnostics and troubleshooting.
- Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
- Familiarity with MS Office Suite, Anti‑Virus, Print, and Laptop/PC Hardware.
- Excellent customer service skills with a focus on problem-solving and communication.
What we can offer you:
- Referral Bonus – Earn £1000 when you refer a friend to join us!
- Endless Learning – Get access to LinkedIn Learning with over 16,000 expert‑led tutorials.
- Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
- Casual Dress Policy – Come as you are.
- Company Pension Scheme – Plan for the future while living in the present.
- Social Events – From team outings to company‑wide celebrations.
- 25 Days Annual Leave + Public Holidays – More time to relax and recharge.
- Purchase & Sale of Annual Leave – Need extra days off? We’ve got you covered.
Equal Employment Opportunity Statement: Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process so we can adjust accordingly.
IT Service Desk Engineer (Multilingual - English & French) in Nottingham employer: Littlefish group
Contact Detail:
Littlefish group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer (Multilingual - English & French) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to do mock interviews with you, focusing on common questions for IT Service Desk roles. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with specific tools or software mentioned in the job description, be ready to discuss them in detail. Real-life examples of how you’ve solved problems will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Engineer (Multilingual - English & French) in Nottingham
Some tips for your application 🫡
Show Off Your Language Skills: Since fluency in English and French is a must, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When detailing your previous roles, focus on your experience in IT service desk positions. We’re looking for specific examples of how you've resolved technical issues and provided excellent customer service.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon where possible. We want to see that you can communicate technical information clearly, just like you would with our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Littlefish group
✨Brush Up on Your Tech Skills
Make sure you're up to speed with the technical skills mentioned in the job description. Review your knowledge of Windows 10, Office 365, and Active Directory. Practising troubleshooting common issues can give you the confidence to tackle questions during the interview.
✨Show Off Your Language Skills
Since fluency in English and French is crucial, be prepared to demonstrate your language abilities. You might be asked to switch between languages during the interview, so practice explaining technical concepts in both languages to show your comfort level.
✨Prepare for Customer Scenarios
Think about past experiences where you've provided excellent customer service. Be ready to discuss specific examples of how you resolved technical issues while keeping customers informed. This will highlight your problem-solving skills and communication style.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM case management software, be ready to talk about it. If not, do a bit of research on popular tools used in the industry. Showing that you understand how these systems work can set you apart from other candidates.