IT Customer Service Representative in Nottingham

Here at Littlefish, we look for people who can make a real difference and become a giant slayer.

As the world around us continues to change, we look for people who grab that change with optimism and excitement.

These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role and what you’ll be getting up to on a day to day basis

Are you fluent in both Dutch and English and passionate about delivering outstanding customer service?

Littlefish is looking for an IT Customer Service Representative, to join our team supporting our Dutch and English-speaking customers.

You don't need to come from an IT Service Desk background. We're looking for people with excellent communication skills, a customer-first mindset and a willingness to learn.

If you've worked in customer service, call centres, customer support or another customer-facing role, we'll provide the training and support to help you build a successful career in IT.

As an IT Customer Service Representative, reporting into the Service Desk Team Leader, you will:

• Be the first point of contact for Dutch and English-speaking customers seeking assistance.
• Deliver a friendly, professional and positive customer experience on every interaction.
• Log, manage and update support tickets using our service management tools.
• Troubleshoot and resolve a range of IT issues with the support of our training and experienced teams.
• Escalate more complex technical issues to the appropriate support teams when required.
• Keep customers informed throughout the lifecycle of their support request.
• Work to agreed service levels and support standards.
• Continuously develop your technical knowledge through structured training and hands‑on experience.

We need a candidate with

• Fluency in both Dutch and English, this is essential for the role.
• Previous experience in a customer service, customer support, contact centre or other customer facing environment.
• Excellent communication and relationship‑building skills.
• A passion for helping customers and solving problems.
• Strong attention to detail and the ability to manage multiple tasks effectively.
• Good IT literacy and confidence using a range of computer systems and applications.
• A willingness to learn new technologies and develop technical support skills.
• A positive attitude, strong work ethic and eagerness to build a career within IT.

What can we offer you?

• Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our Linked In Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at Littlefish

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing-

I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate-

We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

• I Have a Can-Do Attitude
• I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
• I am Cyber Conscious
• I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves.

We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds.

Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say’ option.

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