Front of House Team Lead in Nottingham

Work location: Nottingham on site (Mon-Fri 8.30am – 5pm)

Here at Littlefish, we look for people who can make a real difference and become a giant slayer.

As the world around us continues to change, we look for people who grab that change with optimism and excitement.

These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

The role and what you’ll be getting up to on a day to day basis

We're looking for a Front of House Team Lead to take ownership of the day to day facilities operation across our Group sites, ensuring our offices are safe, compliant, welcoming and operating at their best.

You'll lead our front of house team while taking responsibility for facilities management across the estate, acting as the go to person for building operations, workplace compliance, contractors, health and safety, office improvements and employee experience.

You'll be the person who keeps everything running smoothly behind the scenes while creating an exceptional experience for employees, visitors and customers alike.

You'll be responsible for leading facilities activity across the Littlefish Group, including:

• Managing facilities operations across multiple office locations
• Leading and supporting front of house teams across our sites
• Owning statutory compliance, health & safety and fire safety requirements
• Managing contractors, suppliers and building maintenance activities
• Delivering workplace improvement projects from planning through to completion
• Managing facilities budgets and obtaining quotes for works
• Acting as the central point of contact for building-related issues
• Supporting audits, access control and security requirements
• Maintaining facilities compliance records and certification
• Ensuring offices remain welcoming, professional and well-stocked environments
• Driving consistency, service excellence and continuous improvement across all location

We need a candidate with

• Previous experience leading or supervising a team
• Experience within a front of house, reception or customer service environment
• Experience in facilities, workplace or office operations management
• Knowledge of Health & Safety and compliance requirements
• Experience managing suppliers, contractors and service providers
• Excellent organisation and stakeholder management skills
• The ability to juggle priorities and solve problems proactively
• Confidence working with budgets, projects and multiple stakeholders
• Strong attention to detail and a hands-on approach
• Flexibility to travel occasionally between sites when required

What can we offer you?

• Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Access to our Linked In Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase of annual leave scheme

Life at Littlefish

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing-

I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate-

We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

• I Have a Can-Do Attitude
• I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
• I am Cyber Conscious
• I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats.

Here at Littlefish we aim to be somewhere everyone can be themselves.

We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds.

Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a ‘prefer not to say ‘option).

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