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- Tasks: Be the friendly face of our GP practice, assisting patients and managing reception duties.
- Company: Join Littledown Surgery, a compassionate and supportive GP practice in Bournemouth.
- Benefits: Flexible part-time hours, a warm team environment, and valuable experience in healthcare.
- Other info: Opportunity for growth in a dynamic healthcare setting with a family feel.
- Why this job: Make a real difference in patient care while developing your communication and organisational skills.
- Qualifications: Excellent communication skills and a friendly, organised nature are essential.
The predicted salary is between 12 - 14 £ per hour.
We are looking to appoint a part-time receptionist to join our busy GP practice. You will be the first point of contact for patients, contractors, and visitors as well as carrying out general office tasks.
Working Hours
The successful candidate will be required to work the following shifts:
- Monday: 8:30am - 5:00pm
- Friday: 8:30am - 7:00pm
In addition, the role will include covering at least five Monday evening shifts per year from 5:00pm - 8:30pm.
Main duties of the job
You will be responsible for the general reception duties within the Practice and will work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.
About us
Littledown Surgery is a small, friendly GP Practice located on the northern edge of Bournemouth. We pride ourselves on being a compassionate, supportive practice with a genuine family feel, where patient care is at the heart of everything we do.
Job responsibilities
- You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- You will have excellent communication skills, and a compassionate and friendly nature who can operate in a busy environment with a range of people and professions.
- This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.
Special requirements of the post
- You will be required to cover our Monday evening surgery (at least 5 times per annum 5pm to 8.30pm).
- An understanding, acceptance and adherence to the need for strict confidentiality.
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests.
- Willingness to cover sickness/holidays of colleagues often at short notice.
Major duties and responsibilities of the post
Reception Duties
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- To book appointments for patients according to practice guidelines.
- To take and record all patient visit requests according to practice rules.
- To answer telephone and deal with queries appropriately.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Fully explain practice arrangements and formal requirements to new patients and temporary residents ensuring procedures are correctly completed.
- Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts for same.
- Processing repeat prescriptions in accordance with practice guidelines.
- Giving out test results in accordance with practice guidelines.
- Relaying clinical content with patients and passing on action plans from clinical staff in accordance with practice guidelines.
- Reviewing and passing on SystmConnect request to appropriate GP / or dealing with admin requests in accordance with practice guidelines.
- Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- To extract patient records when required.
- To order transport for patients when required.
- Processing and distributing incoming and outgoing mail.
- Filing and retrieving paperwork.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
- Respond to the needs of clinical staff during surgery.
- To liaise with patients regarding their requests for Doctors to complete NHS or non-NHS documentation.
- Ensure reception and waiting areas are kept neat and tidy.
- To carry out/cover any other tasks that may be deemed suitable for the grade.
Management of the Appointment System
- Ensure the efficiency of the appointment system for both the doctors and the practice nursing team so that patients are seen in a logical and non-disruptive manner.
- Ensure total familiarity with the appointment system in effect.
- Book appointments and recalls as necessary.
- Continually monitor the system and report any problems or variations required.
- Try to maintain an equal balance of appointments between the doctors.
Management of Medical Records (electronic and paper)
- Ensure all new patients are registered onto the clinical system promptly and accurately.
- Enter patient information on to the computer as required.
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
- Ensure correspondence, reports, results etc are scanned/filed in the correct record.
Receptionist in Bournemouth employer: Littledown Surgery
Contact Detail:
Littledown Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bournemouth
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Littledown Surgery. Familiarise yourself with their values and services. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions. Think about how you would handle patient enquiries or manage a busy reception area. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction with the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Bournemouth
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and compassionate nature that fits perfectly with our practice.
Tailor Your Application: Make sure to tailor your application to highlight your relevant experience and skills. Mention how your organisational skills and effective communication can help us provide a high-quality service to our patients.
Show Enthusiasm: Express your enthusiasm for the role and our practice in your application. Let us know why you’re excited about the opportunity to work with us and contribute to our supportive environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Littledown Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Littledown Surgery. Familiarise yourself with their values, mission, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Practice Your Communication Skills
As a receptionist, excellent communication is key. Prepare for common interview questions by practising clear and concise responses. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Organisational Skills
The role requires a high level of organisation. Be ready to discuss specific examples from your past experiences where you successfully managed multiple tasks or handled a busy environment. Highlighting your ability to stay calm under pressure will impress the interviewers.
✨Emphasise Your Compassionate Nature
Since patient care is at the heart of what Littledown Surgery does, be sure to convey your compassionate side during the interview. Share stories that demonstrate your ability to empathise with others and provide a warm, welcoming atmosphere for patients.