Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide compassionate support to families experiencing baby loss and coordinate bereavement services.
- Company: Join Little Wings of Hope, a charity dedicated to supporting bereaved families.
- Benefits: Flexible home-based role with part-time hours and meaningful work.
- Why this job: Make a real difference in the lives of families during their toughest times.
- Qualifications: Experience in emotional support and strong communication skills required.
- Other info: Opportunity for personal growth and to contribute to a vital cause.
The predicted salary is between 4500 - 6300 £ per year.
The Bereavement Support Officer is a key role within Little Wings of Hope, providing compassionate, consistent, and high-quality emotional and practical support to families following baby loss. Acting as the first point of contact, the post holder will ensure families feel heard, known, and genuinely cared for throughout their journey with the charity. At Little Wings of Hope, we work hard to ensure that every family is individually recognised, remembered, and well supported. This role is central to maintaining and strengthening that commitment through meaningful relationships and personalised care.
The role combines direct bereavement support with service coordination, peer support facilitation, partnership working, and contribution to the ongoing development and expansion of Little Wings of Hope’s bereavement care services.
Family Support- Act as the first point of contact for bereaved families via phone, email, and digital platforms.
- Provide sensitive, empathetic emotional support tailored to each family’s needs.
- Build trusted relationships to ensure families are known to Little Wings of Hope and feel consistently supported.
- Maintain accurate, confidential records to support continuity of care.
- Be committed to supporting families through key milestone events such as anniversaries, birthdays, awareness weeks, and significant dates.
- Offer proactive and responsive support at times that may be particularly challenging for families.
- Ensure ongoing contact reflects Little Wings of Hope’s commitment to long‑term, relational support rather than one‑off interactions.
- Support families in accessing and arranging Little Wings of Hope bereavement breaks.
- Liaise with families before, during, and after their break to ensure a supportive and meaningful experience.
- Coordinate with internal teams and external providers to ensure smooth delivery of breaks.
- Support and help moderate Little Wings of Hope’s WhatsApp peer‑to‑peer support groups including Pregnancy After Loss group.
- Encourage safe, respectful, and supportive engagement within peer communities.
- Identify families who may require additional or specialist support and signpost appropriately.
- Contribute to the expansion and development of Little Wings of Hope’s bereavement care services.
- Share insights from family engagement to help shape and improve support offerings.
- Attend external third‑party events as required to promote Little Wings of Hope, build relationships, and support service growth.
- Work collaboratively with NHS trusts, healthcare professionals, and other charities to provide joined‑up support for families.
- Support families who take part in fundraising events, offering emotional support and understanding before, during, and after events where appropriate.
- Recognise the emotional impact fundraising may have on bereaved families and respond with sensitivity and care.
- Participate in team meetings, training, supervision, and reflective practice.
- Work within safeguarding, confidentiality, and data protection policies at all times.
- Escalate concerns appropriately and contribute to a supportive team culture.
- Undertake any other duties commensurate with the role and aligned with the values and mission of Little Wings of Hope.
- Experience of supporting individuals or families through grief, loss, or emotionally challenging situations (paid or voluntary).
- Strong listening and communication skills, with the ability to respond with empathy, sensitivity, and compassion.
- Ability to build and maintain trusting relationships over time, ensuring families feel known, remembered, and supported.
- Experience of providing support via phone, email, messaging platforms, or online communities.
- Confidence using digital tools such as WhatsApp, email, video calls, and online systems.
- Ability to maintain accurate, confidential records in line with GDPR and organisational policies.
- Highly organised with the ability to cope with demanding situations and work to tight deadlines.
- An understanding of and empathy with the issues surrounding the death of a baby, for professionals, parents and families.
- Calm and grounded when supporting people in distress.
- Deeply compassionate, non‑judgemental, and emotionally attuned.
- Strong understanding of professional boundaries and confidentiality.
- Reliable, organised, and able to manage time effectively within limited hours.
- Commitment to equality, diversity, and inclusive practice.
- Knowledge of NHS maternity and neonatal services, guidelines and systems.
- Willingness to work within safeguarding frameworks and follow escalation procedures.
- Openness to supervision, reflection, and ongoing learning.
- Ability to work independently while remaining connected to a small team.
- Alignment with the values, mission, and relational approach of Little Wings of Hope.
Bereavement Support and Hospital Liaison in Chelmsford employer: Little Wings of Hope
Contact Detail:
Little Wings of Hope Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bereavement Support and Hospital Liaison in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to people in the bereavement support field, attend relevant events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating your empathy and experience in supporting families through grief, as that’s what this role is all about.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, share why bereavement support matters to you. Your genuine interest can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Bereavement Support and Hospital Liaison in Chelmsford
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for supporting families and your personal connection to the role.
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the specific needs of the Bereavement Support Officer role. Use examples that showcase your empathy and communication skills, as these are key to what we do at Little Wings of Hope.
Show Your Commitment: We’re looking for someone who is genuinely dedicated to providing compassionate support. In your application, mention any relevant experiences or insights that demonstrate your commitment to helping families through their grief journey.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this meaningful role. We can’t wait to hear from you!
How to prepare for a job interview at Little Wings of Hope
✨Understand the Role Deeply
Before your interview, take the time to really understand what the Bereavement Support Officer role entails. Familiarise yourself with Little Wings of Hope’s mission and values, and think about how your experiences align with their commitment to providing compassionate support to families.
✨Showcase Your Empathy
During the interview, be prepared to discuss specific examples of how you've supported individuals or families through grief or emotionally challenging situations. Highlight your strong listening skills and ability to respond with sensitivity, as these are crucial for this role.
✨Demonstrate Your Organisational Skills
Since the role involves maintaining accurate records and managing multiple tasks, share examples of how you’ve successfully organised your work in the past. Discuss any tools or methods you use to stay on top of your responsibilities, especially in demanding situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your genuine interest in the role and the organisation. Inquire about how they measure the success of their bereavement support services or how they foster team collaboration, which will demonstrate your commitment to contributing positively to their mission.